Why Emails Sometimes Bounce
If you notice that you’re not receiving Innago emails, the most common cause is an email bounce. This means your email provider rejected the message and sent back a Non Delivery Report.
Types of Bounces
Hard Bounces (Permanent)
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Misspelled or inactive email address
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Invalid domain
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Recipient server permanently blocked emails
These require correcting the email address.
Soft Bounces (Temporary)
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Mailbox full
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Server temporarily unavailable
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Message too large
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Temporary spam filtering
These often resolve on their own.
What You Can Do
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Double check email spelling.
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Ask recipients to check spam folders.
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Have recipients add our sending address to their contacts or safe sender list.
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Make sure mailboxes are not full.
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Update the email and resend if needed.