Innago offers two ways to verify your bank account:
- Instant verification (recommended): Simply log in to your online banking and connect your account right away.
- Microdeposits: If your bank doesn’t support instant verification, you can enter your routing and account numbers. We’ll send two small deposits to your account for verification.
How long do microdeposits take?
Microdeposits typically arrive within 1 to 3 business days. In most cases, they show up without any issues.
Common reasons you haven’t received them yet:
1. It hasn’t been 3 business days yet
This is the most common reason. Banks can take the full processing window, so it’s best to wait the full 3 business days before troubleshooting further.
2. The account was removed and re-added
If you:
- Added a bank account using microdeposits
- Then removed it
- And quickly tried to add the same account again
There’s a cooldown period of about 48 hours before the system allows the same account to be re-added. During this time, deposits may not be sent or may appear stalled.
3. Incorrect routing or account number
If there’s a typo in the routing or account number, the deposits may not reach your bank at all. Even a small mistake can prevent delivery.
If it’s been more than 3 business days and you still haven’t received anything, our support team is happy to help.
Give us a call at 513-964-0172 or email support@innago.com, and we’d be happy to provide next steps.