If you happen to see a pending application that specifically says “Authentication Pending”, this just means that the applicant needs to access their application and consent to sharing their reports with you. Our screening partners, Experian, require that all applicants review their reports and give formal consent to share them with you. This provides an extra level of protection to you as a landlord considering potential tenants, ensuring that we are all respecting and upholding the tenant’s privacy rights.
All the applicant has to do is either click the original invite link that you sent them, or they can visit the Innago login screen at https://my.innago.com/login and click “Reset Password” to create a password to access their application profile.
