Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
08. Tracking Expenses
09. Tenant Communication
10. Managing Maintenance
11. Marketing your Rentals
12. Team Management
13. Viewing Reports
14. Settings
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16. Referrals and Integrations
17. Help Articles for Tenants
A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
A. Notifications
A. Setting up a Document Template
B. Adding / Editing Charges and Fees
B. Adding Lease Terms
B. Creating Messaging Templates
B. Editing Property Details
B. General Settings
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B. Online Document Signing
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B. Requesting Applications
C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
C. Late Fees
C. Notes
C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
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Innago is a software tool that landlords and property managers use to manage their properties, however we are not directly involved with any property management. We can only support tenant users for issues directly related to accessing or using our platform. Any concerns about the following should be addressed directly with owners or property managers:

  • Physical issues or maintenance issues with the property
  • Concerns regarding any neighbor/roommate behavior
  • Anything related to the actual terms of the leasing agreement such as rent pricing, other fee pricing (such as utilities), lease dates, renewals etc.
  • Any concerns regarding late fee charges
  • Missing payments that were made outside of Innago via cash, check, money order, or Cash App/Venmo etc. (property managers and landlords must record these themselves)
  • Refunds for overpayments or duplicate payments that occurred due to a non-technical error

All tenants can locate contact information for their landlords or property managers by visiting their Lease & Files page, and clicking the phone and email icons under the “Your Property Details” section.

 

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