If you’ve recently received an R04 rejection on one of your deposits, this indicates that the deposit failed because the account number provided did not meet the bank’s formatting requirements. If you’ve been using the same bank account for awhile and you’re just encountering this issue, it is likely that your bank made some changes to your account number structure. This is particularly common if you use a Chase or PNC bank account, since they return to us what are called Tokenized Account Numbers instead of your actual account number. These token account numbers can expire or be updated at any time by Chase, PNC, or any other bank that uses them for security purposes.
For more information on these token account numbers, please see the following article: Why Does My Bank Account Number Appear Differently in Innago?