A negative record on your Bank Reports page indicates that we have debited your account. This can occur due to various reasons, however, the most common is a failed transaction. If a tenant payment fails, but the funds have already been sent into your account (e.g. insufficient funds), we must pull the money back out of your account.
Alternatively, if a tenant overpays or pays double by mistake but does not catch the error until after the funds have been sent to you, we may reverse the transaction as well.