If you are having difficulty completing your application, there are a few common scenarios that you may be facing:
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Manual Review – If you have entered any incorrect personal information while filling out your rental application, our screening partner, TransUnion (TU), might require a manual review. In this case, you will see an alert on your screen notifying you to reach out to TransUnion via the phone number provided. The message will also display your App ID, which you will need to provide when you call TransUnion.
The current phone number to reach TU for Manual Review: 1-833-458-6338
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Payment Error – If you have entered incorrect card information while filling out your rental application, you may see a payment error message displayed on the screen. We suggest that you double check the information you have entered, and reach out to your card company if you are still experiencing difficulty. If neither of these suggestions resolve the issue, you can contact our support team at 513-964-0172, for further assistance.
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No Rental History/Other Required Information – If you do not have any prior rental history, or any of the information required to complete the application is not applicable to you, simply fill in these fields to best indicate that. You can type something like – N/A, I don’t have this information, etc.