Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
08. Tracking Expenses
09. Tenant Communication
10. Managing Maintenance
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14. Settings
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17. Help Articles for Tenants
A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
A. Notifications
A. Setting up a Document Template
B. Adding / Editing Charges and Fees
B. Adding Lease Terms
B. Creating Messaging Templates
B. Editing Property Details
B. General Settings
B. Managing User Roles
B. Online Document Signing
B. Profile
B. Requesting Applications
C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
C. Late Fees
C. Notes
C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
Integrations
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Before you can get started using many of the features in Innago, you’ll need to add properties. Follow the instructions below to get started:

 

1. From the Innago menu on the left, click ‘Properties’.

2. In the top right corner, click ‘New Property’.

3. From here, you can add Property Details, such as the property address, name, and type. If this property has specific contact information that you’d like to set, you can also click “Property Contact Info”.

Please note, Tags is just an optional field that helps us collect data to improve our platform. Click “Next” to proceed.

4. Enter your unit name(s) and unit details. If this is a house, we recommend just naming it “House”, or using the street address as a name. Click “Next”.

5. Lastly, you’ll be able to add a bank account and late fees to your property. Click “Save” to finish creating the property.

6. Once your property is saved, you’ll immediately enter the new lease term creation workflow. If you’re ready to set up your lease term, select your property and click “Next”.

If you’d like to set up your first lease term for this property later on, click “Cancel”. Please note, at this point, your property is already saved. Clicking the cancel button here is only cancelling the creation of a new lease term, which you can always create later!

Check out our tutorial video to learn more! – https://vimeo.com/539398381

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