Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
08. Tracking Expenses
09. Tenant Communication
10. Managing Maintenance
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14. Settings
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17. Help Articles for Tenants
A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
A. Notifications
A. Setting up a Document Template
B. Adding / Editing Charges and Fees
B. Adding Lease Terms
B. Creating Messaging Templates
B. Editing Property Details
B. General Settings
B. Managing User Roles
B. Online Document Signing
B. Profile
B. Requesting Applications
C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
C. Late Fees
C. Notes
C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
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After creating a property, you can always go back and edit fields like property address, property name, and unit details by following the instructions below:

1. From the Innago menu on the left, click “Properties”

2.  Select the property you would like to edit. If the property has more than one unit, you’ll need to first click on the property, then click on one of the units in order to access the Unit Detail screen.

3. In the top right corner, click “Edit”

4. Here you can edit several property details, including the Address, Property Name, Property Type, Tags etc. If you need to set specific contact information for the property, you’ll click Property Contact Info. 

Click “Next” to proceed to Unit Details where you can edit or add units, and then finally Property Settings, where you can assign bank accounts or late fees. Click “Save” in order to complete your updates.

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