If you submit a payment, there’s only a limited window of time where you’ll be able to cancel it afterwards. Payments can only be cancelled the same day they were submitted, before the daily cut-off times for both ACH and card payments.
If your payment hasn’t been processing past the cancellation window, you’ll follow these steps below to cancel your payment:
-
Log into https://my.innago.com/
-
From your Dashboard screen, scroll down to see your processing payments.
-
If you are able to cancel your payment, you will see a “Cancel Payment” button appearing on your invoice.
-
Simply click on “Cancel Payment” and “Confirm” to cancel this transaction.
Please note, if you do not see the option to cancel, you are outside of the cancellation window. The payment can no longer be cancelled.
