If you submit a payment, there's only a limited window of time where you'll be able to cancel it afterwards. Payments can only be cancelled the same day they were submitted, before the daily cut-off times for both ACH and card payments.
If your payment hasn't been processing past the cancellation window, you'll follow these steps below to cancel your payment:
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Log into https://my.innago.com/
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From your Dashboard screen, scroll down to see your processing payments.
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If you are able to cancel your payment, you will see a "Cancel Payment" button appearing on your invoice.
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Simply click on "Cancel Payment" and "Confirm" to cancel this transaction.
