Once your landlord has initiated a Security Deposit return online, you’ll be prompted to provide a destination for the funds as soon as you log back into your account. If you choose to receive the deposit electronically, you can choose an existing bank account saved in Innago, or you can add another bank account.
Please note: You’ll have 5 business days to provide a destination for the refund before funds are returned to your landlord. You’ll receive the refund within 7-10 days after selecting their return method.
Alternatively, you can choose to receive their funds through the mail via paper check. To do so, you’ll simply click “I cannot receive these funds in a bank account.” You’ll then be prompted to either select the address you’ve entered on your end as a Back Up Address, or you can enter in a mailing address directly.
If you’re not ready to either provide a bank account or a mailing address just yet, you can always just log back in later and click the “Receive Deposit” button displayed on your Dashboard.
