If a tenant’s electronic payment was applied to the wrong invoice, the payment can usually be moved to a different invoice on your account.
Our team can move a payment as long as the same tenant is listed on both the original invoice and the destination invoice.
How to Request a Payment Move
Send your request to support@innago.com with the following information:
- The invoice number the payment is currently applied to
- The amount you want moved
- The invoice number where you want the payment applied
Providing all three details helps our team complete the request accurately and as quickly as possible.
Please make sure you email us from the email we have on file for your account!
Example Request
Please move $100 from invoice 1234567 to invoice 1234567891.