If your applicant is having difficulty completing their application, there are a few common scenarios that they may be facing:
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Manual Review – If your applicant has entered any incorrect personal information while filling out their rental application, our screening partner, TransUnion (TU), might require a manual review. In this case, the applicant will see an alert on their screen notifying them to reach out to TransUnion via the phone number provided to them. The message will also display their App ID, which they need to provide when they call TransUnion.
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The current phone number to reach TU for Manual Review: 1-833-458-6338
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Payment Error – If your applicant has entered incorrect card information while filling out their rental application, they may see a payment error message displayed on the screen. We suggest that they double check the card information they entered. If they are still experiencing difficulty, they should reach out to their card company. If neither of these suggestions resolve the issue, the applicant can contact our support team at 513-964-0172 for further assistance.
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No Rental History/Other Required Information – If your applicant does not have any prior rental history, or some of the information required to complete the application, simply have them fill in the fields to best indicate that. They can type something like – N/A, I don’t have this information, etc.