‘Processing’ on the reports page indicates that the funds have been collected from the tenant and are on their way to your bank account. Processing times differ depending on the method of payment:
1. Credit/Debit Card – If the tenant pays by card, we hold the funds for one business day before depositing them into your bank account.
2. ACH/eCheck – If the tenant pays by ACH/eCheck we hold the funds for one business day before depositing them into your account. Please note, if this is your tenant’s first time paying on Innago, we hold the funds for three business days (instead of one). This is to ensure the bank account is legitimate and that the funds are available. After successfully completing a payment, the tenant is moved to one day holds.
Note – A business day is considered an official workday, (i.e; Monday through Friday, from 9am to 5pm. Saturday and Sunday are not considered business days.)
Note – If an ACH/eCheck transaction fails, the tenant is permanently placed on a 3-day hold.
Before funds can be disbursed, you'll want to be sure bank accounts have been properly assigned to your property:
Please note, if a bank account is not assigned on a property, funds will be held until an account has been assigned. Funds will then be disbursed the next business day.