As a landlord or sub-user, there are certain system notifications that will be sent out to alert you to different updates in your account. Here is a full list of which notifications you and your sub-users can expect to receive. Please note: if a sub-user has not verified their account, they will not receive any notifications.
*signifies sub-users will also receive these notifications if sub-user has access to the tab
† signifies that an SMS notification will also be generated, in addition to the email
Account notifications will be sent to landlords when:
- Landlord has signed up into the system
- Sub-user has been added by the landlord
- Phone number that receives 2FA was changed
- Account email or phone number are changed (old email address will receive an email as well, confirming account changed)
- OTP is sent for account updates or bank additions†* (only text message, no email)
Bank notifications will be sent to landlords when:
- Micro deposits are deposited into the bank account*
Reminder to verify micro deposit values in bank settings* - Micro deposits failed due to too many incorrect attempts*
- Bank account is not assigned to a new property*
- Bank account is not assigned to property and funds are waiting to be disbursed*
- Sub-user added a bank account and the landlord needs to approve it†
- Assign bank account setting has been updated for any property/property unit†
Lease notifications will be sent to landlords when:
- Lease is signed by a tenant*
- Lease is expiring soon*
- Lease is going to expire in _ number of days* (the number of days can be customized in Settings)
- Damage report is submitted
- Damage report for a lease is ready for signature†
Payment notifications will be sent to landlords when:
- Tenant has made an online payment*
- A disbursement has been processed to the landlord’s account
- Credit card payment is successful*
- A tenant’s payment fails/is rejected*
- A tenant’s payment is cancelled by the tenant*
- A deposit will be reversed from a landlord’s account*
- Payment has been reversed from a landlord’s account*
- A tenant resubmits a previously failed/rejected payment*
- Overdue Invoices of current and future lease*
- Tenant is at risk of ACH deactivation*
- Tenant ACH has been deactivated*
Security Deposit notifications will be sent to landlords when:
- Deposit return has been initiated
- Deposit return failed or is cancelled due to bank account failed
- A tenant has received deposit return funds
- Deposit return failed and reversed*
- Unable to deliver deposit return due to tenant not selecting return location
- Deposit return is cancelled by landlord or subuser
- Deposit return is refunded to landlord bank account
Messaging notifications will be sent to landlords when:
- You have unread messages on Innago
- User has subscribed to Innago SMS messages*†
- User has unsubscribed from SMS messages from Innago*†
- User has received a new chat message*†
Maintenance notifications will be sent to landlords when:
- A tenant submits a maintenance request*
- A tenant re-opens a maintenance request*
- A tenant marks a maintenance request as resolved*
- A tenant adds a Comment on maintenance request*
- A scheduled recurring maintenance is coming up*
Application notifications will be sent to landlords when:
- An application is sent out directly from innago.com
- Applicant successfully makes a payment on the application*
- Applicant has completed an application, and it is ready to be reviewed*
Listing notifications will be sent to landlords when:
- OTP over call or text for publishing a listing on partner sites*†
Renter’s Insurance notifications will be sent to landlords when:
- Insurance is uploaded by the tenant and it is required to be verified before tenant can take any action
- Tenant has replaced renter’s insurance document*
- Renter’s insurance was cancelled by tenant*