Tenants receive system generated notifications for a variety of reasons. We’ve decided it would be helpful for you to know what to expect when it comes to the notifications tenants can expect to receive, and when to expect them! Please note: if a tenant has not verified their account, they will not receive any notifications.
* signifies that an in app notification will also be generated, in addition to the email
† signifies that an sms notification will also be generated, in addition to the email
Lease notifications will be sent to tenants when:
- Landlord creates or cancels an online lease*
- A new lease was created for an existing tenant*
- Additional document has been sent for signature or request for signature was cancelled*
- There is a reminder to sign a lease document*†
- A document has been uploaded to the lease*
- Rental amount is updated
- Lease is expiring in 90 days or customized time period chosen by landlord*
- Renter’s insurance has been requested by landlord
- Renter’s insurance invoice is due†, cancelled or overdue
- Damage report information needs revision or signature†, is submitted, or is approved by landlord
Invoice notifications will be sent to tenants when:
- New invoice has been generated*
- Invoice is due in 5 days (customizable by landlord), is due today†, or overdue by 4 days*
- Overdue invoice reminder sent by landlord*
- A day before late fee is going to be applied
- Payment notifications will be sent to tenants when:
- Payment has been submitted successfully and is now processing* (please note: all payments take 3-5 days to fully process from tenant’s bank account after payment is submitted)
- Payment has been approved
- Tenant’s payment is rejected*†
- Tenant’s payment failed and the payment must be manually resubmitted within 24 hours? or payment will be reversed†
- Payment is reversed due to a failed payment not being resubmitted within the time frame
- A late fee has been added to the invoice*
AutoPay notifications will be sent to tenants when:
- AutoPay is turned on
- AutoPay is scheduled to run the next day
- AutoPay is cancelled due to partial payments being disabled by landlord, or rent was increased, and invoice total is higher than scheduled AutoPay amount
- AutoPay is cancelled due to a failed automatic payment
- AutoPay amount is updated by tenant
- Card selected for AutoPay withdrawal is expiring in 6 months and 1 month
- Landlord increases rent higher than the amount set to be paid by AutoPay, reminding tenant to update AutoPay amount (Please note: AutoPay will not run if AutoPay amount < invoice amount)
- AutoPay will be skipped (if the tenant does not update the AutoPay amount to an amount > invoice amount)
Payment method notifications will be sent to tenants when:
- Micro-deposits have been initiated
- Micro-deposits were sent to tenant’s bank account (a reminder will also be sent, if they have not verified the amounts on the Dashboard within 5 days)
- Micro-deposits verification was successful or failed for a bank account
- Tenant is at risk of ACH deactivation
- ACH is deactivated due to 4 failed payments
- Credit card is about to expire†
Credit Reporting notifications will be sent to tenants when:
- Pro-credit reporting payment was successful or failed
- Credit reporting is on, and an invoice is 15 days overdue
- Credit reporting plan is expiring
- Credit reporting plan Auto-Renew reminder
- Credit reporting Auto-Renew payment failed
Security Deposit notifications will be sent to tenants when:
- Deposit return is sent to tenant to accept
- Recepient destination has been chosen by tenant
- Deposit return initiated to tenant’s selected bank account or address
- Deposit return has been cancelled
- Deposit return has been sent via mail based on tenant’s selected address or address provided by landlord
- Unable to return deposit to tenant (due to tenant not selecting deposit return location within 5 days)
- Deposit return failed and/or reversed
Maintenance notifications will be sent to tenants when:
- A maintenance request is created*, resolved*, updated or re-opened* by landlord or sub-user
- A new comment has been added to the maintenance request*
Messaging notifications will be sent to tenants when:
- Landlord has sent a new message*†
- An announcement is received