Innago Help Center

Advice and answers from the Innago Team

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Why Aren’t My Tenants Receiving Notifications?

If your tenants aren’t receiving e-mail notifications, it might be due to a couple of scenarios:

  • Non-verified Account
    • If the tenant has not verified their email address by clicking the activation link in their welcome email, no other system generated notifications will be sent to them until they are verified. You can resend an activation link by following the instructions given here.

  • Enrolled in Auto Pay
    • If tenants are enrolled in Autopay, they will not receive the “Upcoming Invoice Due Soon” notification or the “Invoice Due Today” notification. Since they’re enrolled in Auto Pay, they will only receive a confirmation email the day prior to it running, and another confirmation email once the payment has been submitted. For more information on Auto Pay, click here.

If neither of these scenarios apply and your tenant still isn’t receiving system generated notifications, contact our Support Team at 513-964-0172 or Support@Innago.com.