Your ACH profile can be deactivated due to too many failed/rejected payments. We have a strict limit of four failed transactions (for any reason) before your ACH payment profile is deactivated. Both you and your landlord receive notifications each time you have a failed payment with the reason for the failure. This notification lets you know your ACH payment profile is at risk of losing access to the eCheck payment option.
There are a variety of reasons why a payment can fail/reject. For a full list of rejection codes with our payment processor Dwolla, please click here.
Although not often, some of these rejection types can result in immediate deactivation, which would require additional information to be resolved. You can see those rejection types here.
If your profile becomes deactivated, any further payments using Innago must be paid with a debit/credit card or through another agreed upon payment method with your landlord. If you have questions about payment methods outside of Innago, please reach out to your landlord directly.