Are There Any Processing Fees for Tenant Payments?
Innago costs nothing for landlords to use. We do, however, charge your tenants for two things: online payments and applications. Here’s the pricing: ACH payments incur a $2 fee. Credit / Debit Card payments incur a 2.99% fee. Both are paid by your tenant by default, but you can choose to take on either. Applicants […]
Why Am I Not Asked for a 2FA/MFA Code When I Sign In (How Can I Enable 2FA/MFA)?
If you’ve been used to entering an MFA code whenever you login, or you’re a new user wondering how to enable MFA, no need to worry. We’ve actually just switched over to Auth0’s Adaptive Multi-Factor Authentication (MFA), a security feature that adds an extra layer of protection to user accounts. Instead of prompting for a […]
How Can I Review a Completed Application?
After you’ve requested an application and it’s been completed, you can easily review it via your Applications page. Just follow the instructions below: 1. Click “Applications” from the main menu on the left. 2. If you’ve received any applications yet, you’ll see a list on the default screen. Click on the application you want to review. […]
How Do I Add a New Unit to an Existing Property?
After creating a property, you can always go back and add additional units to it by following the instructions below: 1. From the Innago menu on the left, click “Properties” 2. Click the set of dots next to the property you would like to edit. Click “Edit” from the action menu. Please note, you can also […]
Why Did I Receive an R04 – Account Number Structure Invalid Rejection?
If you’ve recently received an R04 rejection on one of your deposits, this indicates that the deposit failed because the account number provided did not meet the bank’s formatting requirements. If you’ve been using the same bank account for awhile and you’re just encountering this issue, it is likely that your bank made some changes […]
Why Did I Receive an R04 – Account Number Structure Invalid Rejection? – Tenants
If you’ve recently received an R04 rejection on one of your ACH (e-check) payments, this indicates that the payment failed because the account number provided did not meet the bank’s formatting requirements. If you’ve been using the same bank account for awhile and you’re just encountering this issue, it is likely that your bank made […]
Will I Receive a Late Fee if I Make a Partial Payment?
If you have concerns about receiving a late fee, it’s always best to speak to your landlord or property manager directly, since your rental agreement was created and is managed by them. For more information about when to contact your landlord or property manager instead of Innago, please click here. As far as Innago is […]
How Can I Update My Auto Pay Amount? – Tenants
If your landlord recently updated your rent, you’ll also need to update your scheduled Auto Pay amount. You can easily update this from your Innago profile by following the instructions below: 1. From your Dashboard, click “Settings”, located on the main menu to your left. If you’ve clicked “Settings”, the menu options will expand, and you’ll be […]
How Can I Adjust My Rent Split/Share? – Tenants
When you’re added to Innago, your landlord/property manager will set your initial rental share between you and any other tenants on the lease term. Usually they will use the system default, an even split between however many tenants are entered on the lease. For example, if you’re on a lease with one other tenant, the […]
How Can I Pay in Installments? – Tenants
Livble gives you the option to pay your rent in weekly installments. If you’re eligible (please see important notes below), all you have to do is select installment payments when choosing a payment method. Once you’ve made a selection, a small window will appear where you can finish signing up directly through Livble. After receiving […]