My Property Address Isn’t Being Accepted, How Can I Input My Address?
If you’re creating a property in Innago, or editing a property, you may have cases where your address doesn’t populate automatically via Google Maps. You may even have an address that does populate, but cannot be accepted in the form. No worries! You can simply click the hamburger icon (three horizontal lines) to the right […]
How Can I Purchase or Upload Proof of Renter’s Insurance? – Tenants
As a tenant, you can purchase renter’s insurance directly through Innago’s home page, or when logged into an existing Innago account. Purchasing Renter’s Insurance From the Innago home page: Tenants can go to Innago.com and click “Features” tab of the main menu at the top of the screen. Select the “Tenant” tab then click “Renter’s […]
PlacePay Tenant FAQ’s
Your Rent Portal Has Moved to Innago A guide for tenants Quick summary: PlacePay has moved to Innago. You’ll now log in at my.innago.com using the same email and password you’ve always used. Your payment methods, autopay settings, and full payment history are all there waiting for you. Logging In Where do I go to […]
PlacePay Landlord FAQ’s
PlacePay Is Moving to Innago A guide for property owners and managers Quick summary: Your rental management dashboard is moving from PlacePay to Innago. Payload remains your payment processor — nothing about how funds move has changed. Your accounts, tenants, payment history, and settings have all transferred. This article explains what’s different, what isn’t, and […]
PlacePay Tenant – How much does it cost to pay rent?
Processing fees for payments can vary depending on your landlord’s settings. Many landlords cover service fees for payors while others pass some or all service fees on. You will be able to see the processing/convenience fee owed and the total amount of your payment before you submit it: Okay, so then what is the most that […]
How Can I Have Multiple Landlord Signatures on My Document?
If you need to have two or more individual “landlord” signatures on your lease document, you can take the following steps when creating or editing your lease template. 1) Add two (or more) landlord signature fields to your lease template before sending to the tenant(s). 2) When ready, enter the signing phase and sign only one field. […]
Accelerent FAQs
What is Accelerent? Accelerent.io is our newest partner, specializing in rent advances for landlords. What happens if my tenant doesn’t pay? Accelerent is built around your property’s rental income stream — not any individual tenant’s payment. When you enroll, they purchase a portion of your expected cash flow and advance the funds to you. If […]
PlacePay Landlord – Change my email address / Edit User Information
Using PlacePay, to change your email address you would’ve clicked “Edit User Settings” or “Edit Your Info” by clicking a button in an upper corner. In Innago, you’ll similarly click “Profile” located in the top-left corner on web, located at the top of the main menu on the mobile app. Your Company’s contact information (e.g. address, […]
PlacePay – Is This Safe?
Transitioning from PlacePay, you may be wondering, is my data and privacy still safe and secure? Yes! We use similiar fraud protection technologies and practices as major banks, just as PlacePay did. This includes industry standard TLS 1.2 with 2048-bit encryption to transmit information. Payment data is stored on PCI compliant services such as Authorize.net, […]
PlacePay Landlord – Add Offline Payment /Record Payment (Check, Money Order, Cash, Etc.)
If your tenant had made an offline payment (e.g. cash, check, or money order), you would previously navigate to the “Lease Details” by clicking on “All Properties” on the left-hand side of your dashboard, and then click on the tenant’s name. From there, you’d click “EDIT” next to the invoice you wish to apply a […]