How Will I Be Notified of Someone Being Interested in my Listing?
If you haven’t created a listing yet, click here for instructions. If you’ve already created a listing, you may be wondering how potential applicants will get in touch with you. Each site your listing publishes to will look different, but for the most part, they’ll all have a “Request to Apply” button as shown in […]
Understanding Your 1099-K
Your 1099-K is a gross report of all the electronic deposits you’ve received from Innago during a tax year. Since this is a gross report, this means that any refunds, reversals, credits or any other relevant adjustments will not be accounted for on the 1099-K. It will be best for you to consult with an […]
Why Do ACH Transfers Take Days to Process?
ACH transfers are not like same-network transactions such as when funds are sent via Cash App or Venmo etc., and they can take up to one to three business days to complete. Here’s a rundown of the ACH transfer process: Initiation – The originating party initiates a credit or debit transfer. Batching – The originating institution (or […]
Why Do I Need to Authenticate Myself to Request an Application?
We recently transitioned to partnering with Experian to provide tenant screening reports. In order to use all the benefits of this partnership, you’ll need to complete an authentication specificallly for background screening. This authentication process is essential to Experian’s compliant workflow and ensures you receive all the benefits of the product. Without this authentication, Experian […]
How Do I Archive a Lease?
If you want to archive an expired lease term, you’ll just follow the directions below: 1. From the Innago menu on the left, click “Leases and Files”. 2. Select the expired lease term you would like to archive by clicking anywhere within the row that includes its details: 3. Near the top-right corner of […]
Why Did My Payment Reject Due to Insufficient Funds?
Whenever a payment is rejected, it is rejected by your financial institution. Innago requests the funds from the bank, and they will either approve or reject the request. You’ll want to speak with someone in your bank’s ACH Department specifically if you have concerns about these transactions being rejected.
Why Does My Applicant’s Credit Report Show “No Credit Record Found”?
If you receive an application back and there is no credit data available for the applicant, that is a common result. The applicants may truly not have an existing credit record, or they may have a record that exists, but Experian does not have enough trade lines to build a report or score. There are […]
Why Am I Receiving a Request for a W9?
If you have received funds electronically through Innago and the gross receipts exceed federal or state thresholds, you are required to receive a Form 1099-K….because the IRS sucks. Your tax accountant or CPA should know how to handle your 1099-K, but for more information, please use this IRS resource: Understanding your Form 1099-K. Our payment […]
How Do I Send My Tenant a Damage Report (Move-In/Move-Out Checklist)?
If you would like to create damage reports (also referred to as move-in/move-out checklists), you can easily do so for a new lease term, or an existing lease term by following the instructions below: Sending Damage Report For A New Lease Term If you haven’t created the lease term in Innago yet, follow the steps […]
How Do I Complete a Damage Report? – Tenants
If your landlord has initiated a damage report for your rental, you can easily complete it by following the steps below: 1. Click the “Complete Now” button located near the top of your Dashboard as soon as you login. 2. A new side-pane will open up on the right side of the screen. Feel free to […]