How Can My Tenant Pay in Installments?
Livble gives tenants the option to pay their rent in weekly installments. If tenants are eligible, all they have to do is select installment payments when choosing a payment method. Once they’ve made their selection, a small window will appear where they can finish signing up directly through Livble. After receiving a confirmation on the […]
How Can I Transfer a Property to Another Account?
There may be times where a property changes ownership or management. When this happens, we can not transfer over any data or records. The new owner or manager must create a new, separate Innago account to agree to our terms of service and undergo identity verification. The new user will then have to manually recreate […]
How Can I Dispute My Credit Report?
If you’re enrolled in Credit Reporting, there could be cases where you might want to dispute a payment that’s reported as missing or late. For example, let’s say you’ve moved out of your old apartment, but your landlord or property manager didn’t expire your lease in Innago. You have an invoice in your account that […]
How Do I Resend the Activation/Verification Link to My Tenant?
When you first add a tenant to Innago, they are sent a “Welcome Tenant Notification” that includes an activation link to verify their e-mail address. If a tenant states that they’re having any trouble with locating the e-mail message, you can easily resend the link via your Tenants page by following the instructions below: 1). […]
Can I Collect Management Fees Through Innago?
As a property manager for a third-party, you may want to be able to collect your management fees from property owners directly through Innago. Currently, you can only collect rental payments from tenant users through our platform. We hope to add a feature to accomodate your needs moving forward, but for now, you’ll need to […]
How Can Tenants Purchase or Upload Proof of Renter’s Insurance?
Tenants can purchase renter’s insurance directly through Innago’s home page, or when they are logged into an existing Innago account. Purchasing Renter’s Insurance From the Innago home page: Tenants will go to Innago.com and click “Features” tab of the main menu at the top of the screen. They’ll select the “Tenant” tab then click […]
How Do I Use My Dashboard?
When you first login to Innago, you’ll be taken directly to your Dashboard page. Here, you’ll find a variety of information that can serve as a big-picture glance at all of your properties. Quick Search At the very top of your Dashboard, you’ll have access to our Search feature by clicking the magnifying glass located […]
What Does It Mean if My Applicant Needs a Manual Review?
In some instances a potential tenant may have an application that is pending due to needing a “Manual Review” from TransUnion, our screening partners. Applications will end up in this status if the renter does not have enough credit, public record or demographic information to produce online identity verification questions. Applicants will be notified to […]
What Data Syncs from Innago to Quickbooks?
The way that data from Innago appears in Quickbooks will depend on whether you choose Customer or Class as your Property Type for your integration. The table below provides a breakdown of how data from Innago will appear based on your choice: For information on these options, and for instructions on how to integrate Innago […]
How Can I View a Transaction Report?
If you need a report that includes all of your tenant’s individual payment records, you can access this via your Transactions Report. You’ll navigate to the report by clicking the paper icon located in the bottom left corner of your screen. This will take you to your Reports page. From here, you’ll click […]