Why Is My ACH Deactivated?
Your ACH profile can be deactivated due to too many failed/rejected payments. We have a strict limit of four failed transactions (for any reason) before your ACH payment profile is deactivated. Both you and your landlord receive notifications each time you have a failed payment with the reason for the failure. This notification lets you […]
How Can I Add a Tenant to Multiple Leases/Multiple Units?
You can add an existing tenant to multiple leases/units within Innago. However, you cannot add a tenant to multiple leases/units at once. If you would like to add a tenant to multiple leases, you’ll have to create those lease terms separately by following these instructions: First, you would follow the same steps as highlighted here. […]
What Is The Difference Between Invoice Total, Your Portion, and Other When Submitting a Payment?- Tenants
When you log in to make a payment there may be an instance where there are three options for selecting an amount to pay your invoice. There is Pay Total, Pay My Portion, and Pay Other. These three options are displayed if there is more than one tenant on the lease and you share an […]