To make a payment through Innago, you can follow the steps below:
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Log into your Innago account. If you have previously logged into your account, click this link to directly access our login page – https://my.innago.com/login
If you have not yet logged into your account, please check your email to see if you've received an email from us. You will notice a 'Click Here' button on the email, which will direct you to set up your password and log into your account.
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From the Dashboard screen, click the 'Make a Payment' button.
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Here, select a suggested payment amount, outstanding amount or select 'other' to type another amount.
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Next, click 'Continue to Payment Method'.
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Here, you can select a payment method. You can select between the Credit/Debit Card Option or eCheck.
(Please note – We charge you a 2.99% fee on all credit and debit card transactions. We charge a $2 fee for all echeck/ACH transactions. These fees are charged to you when making a payment, unless your landlord has selected the option to absorb these fees for you. You will also see this fee amount displayed on your final payment screen.)
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If you have not yet added a payment method to your account, you'll be prompted to add it to your account. Once added, you can always follow the steps in this article to make your payment.
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Next, select your payment method and select the account associated with that payment method.
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Click the blue 'Pay' button located at the lower right-hand side of your screen to make your payment.
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A window will appear advising you that the payment is processing. Wait to receive a confirmation of a successful or failed payment.
Please Note: Your payment will appear as 'processing' in your Innago account. You can think of a payment in Innago like handing your landlord a paper check – even if they haven't taken it to the bank and deposited it, it's still paid. It can take a few days for the bank to confirm to us that the payment was successful.
