Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
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A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
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C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
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C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
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You can quickly add a new tenant or group of tenants to Innago.

1. Go to the ‘Dashboard’.
2. Click ‘Add Tenants’ in the upper-right-hand corner of the screen
3. Select the property to which you’d like to add tenants and click the ‘Next’ button. If your property has not been added to Innago yet, click the ‘New Property’ button to add it now.
4. Select the unit in which you’d like to add tenants.
5. Enter the terms of your lease agreement. Click on ‘Next’.

6. Then go ahead and add your security deposit, rent amount and invoice due dates. You can also add any additional fees associated with this tenant from this page.
7. Once complete, review the terms of your lease; if everything looks good, click the button that says ‘Add Tenant’.
8. On this page, add tenants by name, email, and phone number.
9. You can also set rental splits and decide whether or not you’d like to accept partial payments.
10. Once all tenants have been added, click ‘Finalize Lease’.
11. Here, you can send a digital lease out for signature or select ‘I don’t need to sign a lease through Innago’, which allows you to either upload a copy of a lease that has already been signed, or skip this step entirely.
12. Make your selection, and complete the process. click ‘Complete Lease’.

(Note: If you click ‘Cancel’ at any step, all your data will be lost.)

Check out our tutorial video to learn more!

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