Innago Help Center

Advice and answers from the Innago Team

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
Filter by Categories
01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
08. Tracking Expenses
09. Tenant Communication
10. Managing Maintenance
11. Marketing your Rentals
12. Team Management
13. Viewing Reports
14. Settings
15. Tenant Management
16. Referrals and Integrations
17. Help Articles for Tenants
A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
A. Notifications
A. Setting up a Document Template
B. Adding / Editing Charges and Fees
B. Adding Lease Terms
B. Creating Messaging Templates
B. Editing Property Details
B. General Settings
B. Managing User Roles
B. Online Document Signing
B. Profile
B. Requesting Applications
C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
C. Late Fees
C. Notes
C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
Integrations
Uncategorized

In order to enable tenant screening, you’ll just go to your Settings by clicking the gear icon located near the bottom left corner of your screen. On the General tab, you’ll toggle on the option for Application and Tenant Screening.

You’ll notice that there is now a Screening tab available on your Settings page. As soon as you enable tenant screening, you’ll be navigated here to finish setting up your screening options. For more information on the screening settings and the different tiers of screening, please click here.

Once application and screening services are set up on in your account, you can begin requesting applications from prospective tenants. There are two places from which you can request and review applications:

1. If you know the property, lease dates, rental amount, etc. for the tenant(s), you can require that they fill out an application as part of the Add Tenant process.
2. If you have not yet determined the lease terms for the tenant(s), you can first request an application from the Applications page.

To request an application from the Applications page:

1. From the Innago menu on the left, click “Applications”.
2. In the top right corner, click “Request Application”.
3. You can send out your application in the following ways:

Share via Email – Enter your applicant’s email address here and your application will be accessible directly through their inbox.
Share via URL – Copy the application URL. Anyone can click this link and use it. You can send it directly via email and text. You can also add it anywhere you market your rentals (e.g. Zillow, Craigslist, or your website). Try pasting this URL into your web browser to see what it will look like for your applicants!

Check out our tutorial video to learn more – https://vimeo.com/539398525

Leave a Reply

Your email address will not be published. Required fields are marked *