The Maintenance Requests feature is turned on by default in your Innago account. This means tenants are able to submit maintenance requests to you through the Innago platform. If you have a different method of managing maintenance tickets and do not want your tenants to submit via Innago, you can turn this feature off with the instructions below:
1. In the bottom left corner of the screen, click “Settings” (the gear icon).
2. Use the toggle button next to Tenant Maintenance Access to turn the feature either on or off.
3. Click on “Save Changes” to complete your update. Please note, if you do not click “Save Changes”, your settings will not update.
That’s it! You’re done. For instructions on how to manually create a maintenance request after enabling the feature, please click here.