The Maintenance Requests feature is turned on by default in your Innago account. This means tenants are able to submit maintenance requests to you through the Innago platform. If you have a different method of receiving and managing maintenance tickets and do not want your tenants to submit via Innago, you can turn this feature off:
1. At the bottom of the Innago menu, click ‘Settings’ (the gear icon).
2. Click on ‘General’ from the menu on the left.
3. You will find ‘Maintenance’ listed as the first option in this menu.
4. Toggle this option to ‘Off’.
5. Click on ‘Save Changes’ to enable.
Note – You can follow the same steps as above to turn Maintenance Requests back on by switching the toggle option to ‘On’.
