PlacePay Landlord – How to Apply for, Change, and Delete Processing Accounts (aka, Batch Settlement Accounts)
Using PlacePay, each new property would likely require a separate processing bank account (unless you collect for multiple locations under the same name and bank account). Setting up these new accounts would have been done through your PlacePay Dashboard, with all supporting documentation being sent to the Implementation Team. In Innago, you’ll be able to […]
PlacePay Landlord – How to pay my subscription / change billing method
Using PlacePay, you had a monthly subscription that you would set up with automatic withdrawals to a specified bank account. You won’t have to worry about this with Innago, as we do not use a subscription-based model. In fact, the pricing of Innago is quite simple – it’s free! We don’t charge a monthly fee, […]
PlacePay Landlord – Deactivating / Deleting Your Account
Using PlacePay, you would be able to deactivate your account from within your Settings. Using Innago, there is no “deactivate account” button. Instead, you’ll just want to terminate all your active leases, and remove any outstanding invoices. Terminating a Lease: 1. From the Innago menu on the left, click “Leases and Files”. 2. Select the […]
PlacePay Tenant – How do I make payments in installments?
Using PlacePay, if you wanted to spread out your rent payment by paying it in installments, you’d have to set up a workaround. In Innago, there are no workarounds needed to pay in installments. If your landlord accepts partial payments, you can simply submit partial payments as much as you’d like until the balance is […]
PlacePay Tenant: Quick start guide to getting set up to pay!
Similar to PlacePay, in order to access Innago, your landlord or property manager will invite you using your email address. Once they’ve registered your email address with Innago, we’ll automatically send you an email which includes an activation link, and a Tenant Welcome Packet. We’ve attached a copy of this for you, as well as […]
PlacePay Tenant: Autopay FAQ / Set Up / Enable / Disable (automatic payment / auto-pay settings)
If you’ve been using PlacePay and you’re wondering if Innago also has an automatic payment feature, the answer is yes! Previously in order to set up Auto Pay, you’d just log into your account, click the down arrow to the right of your upcoming payment and click ‘Setup Automatic Payments’ from the dropdown: In Innago, […]
PlacePay Landlord – Moving Out Residents & Accessing Past Leases
Using PlacePay, if your resident was moving out or you wished to stop any future invoicing, you’d end the lease term by following the steps below: – Navigate to the property and select the tenant or lease name to bring up the Lease Details window. – Click on the “Active” drop-down menu and select “End […]
How Do I Edit an Existing Late Fee?
If you’ve previously set up a late and you need to edit it, you can easily do this by navigating back to Settings > Late Fee. Here are more detailed instructions below: 1. From the Innago menu on the left, click ‘Settings’ (the gear icon). 2. From the Settings menu, select ‘Late Fee’. 3. Click the set […]
Why Do I Still Have Overdue Invoices in My Account? – Tenants
If you’ve moved out or you’ve terminated your lease and you’re still receiving notices about overdue invoices, you’ll want to contact your landlord or property manager to remove them. Since we are just a software tool they’re using, we are not able to manage/remove these invoices. You can find contact information for your landlord or […]
Why Does the Mobile App Say “Innago wants to use Innago.com to Sign In”?
If you’re logging into the mobile app and you receive a message stating “Innago wants to use Innago.com to sign in. This allows the app and website to share information about you”, this is simply just our mobile app using our website to log you into your account. No need to be concerned! You will […]