Where Can I Enter/See Vehicle Information for My Tenant?
If you’re tenants have provided their vehicle information in Innago, you’ll be able to view it from a couple of different places within your account: Properties 1). Click “Properties” from the main menu on the left. 2). Click on the property where the tenant resides. This will take you to a Unit Detail screen. 3). Click on the […]
Where Can I Provide My Vehicle Information? – Tenants
If you’d like to provide your vehicle information in Innago, you’ll just login and take the following steps: 1). Click “Settings” from your main menu. 2). Click “My Profile”. 3). Click “Additional Information”. 4). Click “Add Vehicle”, and then “Save Changes” once you’re done.
What Contact Information is Shared With Tenants?
In Innago, you’ll have a few different areas where you can input contact information. The only information that will be shared with tenants is your Company Name, Company Phone, and Company Email, all located within your Company Profile of your account. You can access this information by clicking on Profile in the top left corner. None of the information […]
Can I Receive Funds in Advance? – Accelerent
At Innago, we understand that receiving funds as quicky as possible is a crucial for landlords and property managers. Now that we’ve partnered with Accelerent, you’ll have the opportunity to actually receive funds in advance. In this article, we’ll cover how to apply for and set up Accelerent on your Innago profile. For more general […]
How Do I Accept and Share Screening Reports w/ My Landlord?
After submitting a payment for your application, you’ll have one last step to complete before reports are shared with the landlord. You’ll be given the opportunity to review your reports for any discrepancies before the landlord can review them. Click “Next” to proceed from one report to the next. If something looks off, be sure […]
What is the Tenant Liability Waiver Program?
When adding tenants into Innago, you’ll have the option to request proof of renter’s insurance from your tenants, and even enforce renter’s insurance requirements. One of the options you’ll have is to automatically enroll tenants into our Tenant Liability Waiver Program: The Tenant Liability Waiver Program is protection for the landlord, which also benefits the tenant. Renter’s […]
My Property Address Isn’t Being Accepted, How Can I Input My Address?
If you’re creating a property in Innago, or editing a property, you may have cases where your address doesn’t populate automatically via Google Maps. You may even have an address that does populate, but cannot be accepted in the form. No worries! You can simply click the hamburger icon (three horizontal lines) to the right […]
How Can I Purchase or Upload Proof of Renter’s Insurance? – Tenants
As a tenant, you can purchase renter’s insurance directly through Innago’s home page, or when logged into an existing Innago account. Purchasing Renter’s Insurance From the Innago home page: Tenants can go to Innago.com and click “Features” tab of the main menu at the top of the screen. Select the “Tenant” tab then click “Renter’s […]
PlacePay Tenant FAQ’s
Your Rent Portal Has Moved to Innago A guide for tenants Quick summary: PlacePay has moved to Innago. You’ll now log in at my.innago.com using the same email and password you’ve always used. Your payment methods, autopay settings, and full payment history are all there waiting for you. Logging In Where do I go to […]
PlacePay Landlord FAQ’s
PlacePay Is Moving to Innago A guide for property owners and managers Quick summary: Your rental management dashboard is moving from PlacePay to Innago. Payload remains your payment processor — nothing about how funds move has changed. Your accounts, tenants, payment history, and settings have all transferred. This article explains what’s different, what isn’t, and […]