Viewing Your Deposits Held Report
The Deposits Held Report shows a list of all the security deposits collected from tenants that have not yet been returned. From this page you can perform three functions: • View any held security deposit• Return the deposit to the tenant online through Innago, or mark the deposit as returned offline• Apply the security deposit […]
What Does 'Processing' on the Reports Page Mean?
‘Processing’ on the reports page indicates that the funds have been collected from the tenant and are on their way to your bank account. Processing times differ depending on the method of payment: 1. Credit/Debit Card – If the tenant pays by card, we hold the funds for one business day before depositing them into […]
Where Can I View My Rent Roll?
By definition, rent roll is a representation of rental income derived from an income-producing real estate asset. In practice, rent roll provides you a list of the total value of all of your leased units. To view the Innago rent roll: 1. At the bottom of the Innago menu, click ‘Reports’ (the page icon). 2. In […]
Why Do I Have a Negative on My Bank Reports Page?
A negative record on your Bank Reports page indicates that we have debited your account. This can occur due to various reasons, however, the most common is a failed transaction. If a tenant payment fails, but the funds have already been sent into your account (e.g. insufficient funds), we must pull the money back out […]
Does Innago Have a Profit & Loss Report?
A profit and loss report is a financial statement that summarizes the revenues, costs and expenses incurred during a specified period, usually a fiscal quarter or year. It helps to quickly ascertain how much profit or loss was generated by the business. To view your P&L Report in Innago: 1. At the bottom left corner […]
How Do I Return or Apply a Security Deposit?
When a lease has expired, it’s time to either return the Security Deposit to the tenants moving out, or apply the Security Deposit to any outstanding invoices. Returning a Security Deposit Click here to watch a video that walks through the process of returning a security deposit. Security Deposits can be either returned electronically or […]
Can I View My Bank Deposits in Innago?
The Bank Deposit page provides you with an overview of all incoming bank deposits to your bank account(s), to help you track all payments from your tenants. The report includes details about all payments recorded within a specified date range, including the date recorded, payment method used, invoice number, and the name of the tenant […]
Downloading Your Expense Data
You can download expense data to your device in two ways: 1. As a PDF document – To download your expense information as a pdf, in the top right corner of the Expenses screen, click on ‘Download PDF’.2. As a CSV File – To download your expense information as a csv file, in the top […]
How Do I Record Income Not Received From Tenants?
Often times you'll need to record what we refer to as a "negative expense" to accurately calculate your net profits. When you receive any income outside of what you've invoiced your tenants, such as tax refunds, reimbursements, credits, etc., you can easily account for this by using your Expenses page. To add a negative expense […]
Expenses Feature
Expenses include any costs you may incur while running your rental business for tasks such as maintenance, legal, management etc. It’s important to record these to track the health of your business and to prepare for tax season. Innago helps you to keep track of your business expenses for each property, unit, and business entity. […]