Turning Maintenance Requests On/ Off
The Maintenance Requests feature is turned on by default in your Innago account. This means tenants are able to submit maintenance requests to you through the Innago platform. If you have a different method of receiving and managing maintenance tickets and do not want your tenants to submit via Innago, you can turn this feature […]
Maintenance Consent
Tenants can now give their consent when submitting maintenance requests. When submitting a maintenance request, tenants must either provide their consent for maintenance personnel to enter the dwelling or they must deny it. When reviewing a maintenance request for a tenant, be sure to check to see if consent was granted.
How Do I Forward a Mainenance Request/Ticket?
Easily forward a maintenance request to your maintenance personnel to inform them of the issue and keep them in the loop. 1. From the Innago menu on the left, click ‘Maintenance’. 2. Select the maintenance ticket you would like to forward. 3. In the top right corner, click ‘Forward Ticket’. 4. Enter the email address of person you'd like […]
How Do I Close a Maintenance Request/Ticket?
Once you have dealt with a maintenance ticket, you can mark it as resolved. 1. From the Innago menu on the left, click ‘Maintenance’. 2. Select the maintenance request you would like to mark as resolved. 3. In the top right corner, click ‘Resolved’. 4. Your maintenance request will now be marked as resolved. You […]
Creating a Maintenance Ticket
Maintenance tickets and requests allow you to keep track of any work orders you need to take care of. 1. From the Innago menu on the left, click ‘Maintenance’. 2. In the top right corner of the screen, click ‘New Maintenance’. 3. Here type out the name, description, property, and category of the request. You can also attach […]
Can I Send a Message to an External Email Address?
Yes, you will be able to send out messages to external email addresses (emails that are not associated with tenants in your Innago account) through our Messaging feature. When sending a message to these individuals, you will be able to enter their email in 'To' or 'CC' fields.
Sending Custom Reminders
Innago makes it easy to send reminders and communications to your tenants. There are three primary ways to send reminders. You can send a message on a specific invoice reminding tenants to pay it; you can send a reminder on specific lease agreement reminding potential tenants to sign it; or you can use the Innago […]
Sharing Media in Chat
Sharing media and files within an open chat is simple and easy! You can use this feature to send over copies of a lease, to receive maintenance photos from tenants, and to share any other documents or media. Just click the paper clip icon located to the left of the text box, and you'll be […]
Messaging Your Tenants
Effectively communicate with your tenants via Messaging. You can send an email message to individuals, entire properties, or all of your tenants at once. You can also create templates to be re-used in the future. 1. From the Innago menu on the left, click ‘Messaging’. 2. In the top right corner, Click ‘New Message’. 3. […]
Creating an Email Template
An email template is a pre-written email that helps you send emails quicker and saves you time. Instead of typing a message out from scratch, a template gives you a big head start. 1. From the Innago menu on the left, click ‘Messaging’. 2. In the top right corner, click ‘New Message’. 3. Click ‘Select […]