My Document Size Is Greater Than 10MB. How Can I Upload This Document to Innago?
Innago currently only allows you to upload any documents that are less than 10MB. If you document is greater than 10MB, we recommend that you compress this file to a size less than 10MB. Compressing a file helps it take up lesser space and makes it faster to upload. It simply reduces the file size, […]
Downloading Your Lease
When you sign a lease electronically through Innago, we save a copy of your lease that’s available to be viewed and downloaded whenever needed.1. From the Innago menu on the left, click ‘Leases & Files.’2. Then filter to and select the relevant unit. 3. Click on ‘Completed Documents’ and then click on ‘Signed Online.’4. Here, […]
Uploading A Lease or Document that was Signed Offline
If you signed your lease offline, you can still upload it to Innago to be conveniently stored for both you and your tenants. 1. Before you start, make sure you have a digital copy of your lease, most likely scanned. 2. From the Innago menu on the left, click ‘Leases & Files.’ 3. Then select the unit (remember […]
Can Sub-Users Sign a Lease and Have Their Name Appear as The Signer (Instead of The Landlord)?
You can have a sub-user sign a lease, and the HelloSign history will show the name of the sub-user who sent and signed the lease, instead of the name on the main property manager/landlord account. You could just change the name listed on your own account to a different name, which would be the easiest […]
Is Online Lease Signing Legally Binding?
Yes, leases signed online are legitimate and hold up in a court of law. The ESIGN Act was signed into federal law (electronically) on June 30th, 2000. It is fully enforceable and treated much like any other signature. In fact, because electronically signed documents provide a paper trail that ensure their validity, digitally signed documents […]
I just sent out a lease to be signed online and I can't find a way to send an additional document to be signed.
While you can't send multiple templates in one lease package, you can send out the documents in a slightly different way, by sending them back-to-back so you are almost sending them all at once. If you send a lease document during the add tenant process, that document will need to be signed by all parties […]
How Can I Update the Email Address of a Pending Tenant (Whose Lease is Sent Out for Signing)?
If you send out a lease for signature, then later realize you need to change the tenant's e-mail address, don't worry, you'll be able to do just that. To update the email address of a pending tenant: 1. From the Innago menu on the left, click "Tenants". 2. Click the filter option on the top […]
Signing a Lease with Innago
To sign a lease through Innago, you’ll first need to setup a lease template. For help creating a lease template, search for the Help Article titled 'Creating a Lease Template.’ Once you've created your lease template, you’ll then need to go through the process of adding a new tenant to Innago. 1. After selecting a […]
How Do Digital Signatures Work?
Digital signatures are an excellent way to simplify your lease signing process, saving you time and paper. Here at Innago, we partner with HelloSign to provide you a seamless and efficient experience. Digital signatures can be applied to a document by typing into it, taking a picture of your signature and uploading it, or using […]
Signing Additional Documents Digitally
In addition to signing leases digitally in Innago, you can also send your tenants additional documents to sign, such as addendums and disclosures. To send an additional document for signing: 1. Before you start, make sure you have a digital copy of the document you want signed. 2. From the Innago menu on the left, […]