Understanding the Profit & Loss Report in Innago
If your Profit & Loss (P&L) report looks off, it’s usually not an error — it’s about how Innago tracks your income and expenses! The P&L report is cash-based, meaning it shows money when it was paid, not when it was due. “Paid On” vs. “Due On” Your Profit & Loss report is designed to […]
Why Did My Late Fee Stop Running?
Understanding how and when late fees are triggered will help ensure your settings continue working exactly as you intend. Late Fees Only Apply to Future Invoices The key thing to remember is this: late fees only apply to invoices that are due after your settings are finalized. Once an invoice’s due date has passed, the […]
When Do Screening Reports Expire?
Screening Reports from the Credit Bureau Experian Expire After 30 Days Why Reports Expire For compliance reasons set by the Credit Bureau Experian, all background screening reports are only valid for 30 days. After this period, they automatically expire and cannot be accessed again. This isn’t something we can override — it’s a legal requirement […]
Why Am I Asked for a 2FA Code Every Time I Sign In?
Why am I asked for a 2FA code every time I sign in? If you’re being prompted for a two-factor authentication (2FA) code each time you sign in—even after selecting “Remember this device”—it usually means your network is assigning a dynamic IP address. When you mark a device as trusted, Innago recognizes it based on […]
Why is the Messaging Tab Not Appearing?
If you just recently signed up for Innago, you may be wondering where the Messaging features are located in the software! When you first create an account with us, the Innago menu on the left hand side does NOT include Messaging. To make this appear, you’ll need to first Verify Your Identity! Click the Settings […]
Download an Invoice as a PDF
If you ever need to download a PDF version of an Innago invoice to store for your records or print off, you can simply: Go to the Income page Locate the invoice you want to download (reminder to use the Income Page Filters to locate invoices) Click on the invoice to expand it Click Download The […]
How Long Does It Take To Get Screening Reports Back?
Innago has integrated with TransUnion for tenant Credit, Criminal, and Background screening. You may be wondering how long it will take from the moment you send an application out to a prospective tenant, to the moment the screening reports are delivered. Typically reports are returned to you within an hour of the applicant submitting their […]
How to Add Section 8 to an Existing Lease
If you’ve already added a tenant to Innago and you need to add Section 8 to their terms – you’ll need to Edit the Terms of the lease and add an additional tenant! 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property, then select the unit to which you’d like to add a tenant. 3. […]
How Can I Pay for the Application Fee on Behalf of an Applicant?
Unfortunately, there is no way within Innago for a landlord to pay the fee for an application on behalf of the prospective tenant. A lot of the reason for this revolves around the legality of the screening process. The applicant is actually paying the credit bureau for their reports, then consenting to send them to […]
How Do I Clear My Cache, Cookies, and Browsing History?
A browser’s cache, cookies, and history are all designed to improve the user experience and performance of websites by storing data on a device. However, browsers like Chrome, Safari, or Edge can store up too much of this data and cause some minor issues with browser software like Innago. If you ever notice a display […]