Additional Info Needed for Authentication
If you see the “Additional Info Needed for Authentication” message while using applications and screening in Innago, this is a verification requirement from our partners at Experian. Why am I seeing this? Experian requires identity re-verification if it has been 365 days since your last identity verification. Experian is essentially just trying to verify the […]
How Do I BCC Recipients on a Message?
Sending a BCC in Innago is simple and automatic. When you add recipients in the “TO” field, they are already BCC’d by default. This means each person will receive the message without seeing the other recipients. What to do: Enter all desired email addresses in the “TO:” field Send your message as usual That’s it. […]
Why Have I Not Received the Micro-Deposits?
Innago offers two ways to verify your bank account: Instant verification (recommended): Simply log in to your online banking and connect your account right away. Microdeposits: If your bank doesn’t support instant verification, you can enter your routing and account numbers. We’ll send two small deposits to your account for verification. How long do microdeposits […]
Understanding Income Verification Documents/Files with Plaid
How Income Verification Document/File Upload Works Innago partners with Plaid to provide Income Verification as part of the tenant screening process. Applicants can verify their income in one of three ways: Linking a bank account Connecting a payroll provider Uploading an income document or file When an applicant uploads a document, Plaid is solely responsible […]
Why Am I Not Getting Innago Emails?
Why Emails Sometimes Bounce If you notice that you’re not receiving Innago emails, the most common cause is an email bounce. This means your email provider rejected the message and sent back a Non Delivery Report. Types of Bounces Hard Bounces (Permanent) Misspelled or inactive email address Invalid domain Recipient server permanently blocked emails These […]
When Will My Processing Payment Be Withdrawn – Tenants
After you submit a payment in Innago, you may notice that your payment can be “Processing” for a few business days. This is completely normal, and is standard for ALL payments in Innago! What Happens After You Submit a Payment • We send the payment request to your bank right away• The funds are withdrawn […]
Understanding Tenant Debit and Credit Card Fees in Innago
We know fees can sometimes be confusing, so we want to clarify how debit and credit card payments work in Innago. Convenience FeesWhen you pay rent using a debit or credit card through Innago, a convenience fee of 2.99% of the transaction is applied. This fee is part of Innago’s terms and conditions, which you […]
Security Deposit Return Limits and How to Increase Those
Landlords using Innago are subject to a weekly limit on the amount that can be returned to tenants through the platform. The standard limit is ten thousand dollars per week. Once this amount has been reached no additional security deposit returns can be processed until the weekly cycle refreshes. If you have reached this threshold […]
What if My Tenant Is Asking for a Refund?
Once your tenants have submitted a payment in Innago, there’s only a limited window of time where they’ll be able to cancel it afterwards. Click here for instructions on how to cancel a payment – your tenants can do this in their account on their end! If they’ve missed the cancellation window, the payment will have to […]
Security Upgrade: Update Your Saved Password
We’ve upgraded our login system to make your Innago account more secure. Because of this change, your saved password in your browser (like Chrome) or password manager (like LastPass or 1Password) will no longer work correctly. Action is required today to ensure you can log in smoothly. Please follow the simple guide below to retrieve […]