I’m Not Receiving Two Factor Authentication (2FA) or Multi Factor Authentication (MFA) Text Messages
If you’re not receiving your Innago two factor authentication (2FA) or multi factor authentication (MFA) code by text message, the most common cause is that your phone or carrier is blocking the message as spam. iPhone (iOS) Check Blocked Contacts Open Settings > Apps > Messages. Tap Blocked Contacts. Make sure the verification number […]
Why Is a Payment Reversing that’s Already Been Deposited?
We know how important it is for landlords to receive rent payments quickly and reliably. That’s why Innago works to speed up payment delivery whenever possible. However, there are situations where a tenant’s bank later rejects a payment after funds have already been sent to you. Here’s how the process works and why reversals can […]
Moving a Tenant Electronic Payment to a Different Invoice
If a tenant’s electronic payment was applied to the wrong invoice, the payment can usually be moved to a different invoice on your account. Our team can move a payment as long as the same tenant is listed on both the original invoice and the destination invoice. How to Request a Payment Move Send your […]
Why Am I Not Seeing any Background/Criminal Data on My Applications?
As part of recent updates to tenant screening in Innago, many users have transitioned to Experian powered reports. Because the credit bureau Experian follows strict federal, state, and local compliance regulations, some criminal or background information that may have appeared on previous reports may no longer be included in certain screening results. This means you […]
Additional Info Needed for Authentication
If you see the “Additional Info Needed for Authentication” message while using applications and screening in Innago, this is a verification requirement from our partners at Experian. Why am I seeing this? Experian requires identity re-verification if it has been 365 days since your last identity verification. Experian is essentially just trying to verify the […]
How Do I BCC Recipients on a Message?
Sending a BCC in Innago is simple and automatic. When you add recipients in the “TO” field, they are already BCC’d by default. This means each person will receive the message without seeing the other recipients. What to do: Enter all desired email addresses in the “TO:” field Send your message as usual That’s it. […]
Why Have I Not Received the Micro-Deposits?
Innago offers two ways to verify your bank account: Instant verification (recommended): Simply log in to your online banking and connect your account right away. Microdeposits: If your bank doesn’t support instant verification, you can enter your routing and account numbers. We’ll send two small deposits to your account for verification. How long do microdeposits […]
Understanding Income Verification Documents/Files with Plaid
How Income Verification Document/File Upload Works Innago partners with Plaid to provide Income Verification as part of the tenant screening process. Applicants can verify their income in one of three ways: Linking a bank account Connecting a payroll provider Uploading an income document or file When an applicant uploads a document, Plaid is solely responsible […]
Why Am I Not Getting Innago Emails?
Why Emails Sometimes Bounce If you notice that you’re not receiving Innago emails, the most common cause is an email bounce. This means your email provider rejected the message and sent back a Non Delivery Report. Types of Bounces Hard Bounces (Permanent) Misspelled or inactive email address Invalid domain Recipient server permanently blocked emails These […]
When Will My Processing Payment Be Withdrawn – Tenants
After you submit a payment in Innago, you may notice that your payment can be “Processing” for a few business days. This is completely normal, and is standard for ALL payments in Innago! What Happens After You Submit a Payment • We send the payment request to your bank right away• The funds are withdrawn […]