Once you’ve submitted a payment in Innago, there’s only a limited window of time where you’ll be able to cancel it afterwards. Payments can only be cancelled the same day they were submitted, before the daily cut-off times for both ACH and card payments. Click here for instructions on how to cancel a payment.
If you’ve missed the cancellation window, the payment will have to continue to process as normal, and your landlord/property manager will receive the funds shortly. Any requests for refunds or reimbursements afterwards will need to be directed towards your landlord/property manager to be completed outside of Innago. Please note, Innago cannot issue refunds, and refunds cannot be initiated through Innago by your landlord or property manager. The only exception to this is for Security Deposit payments, which your landlord or property manager can initiate through Innago. Click here for more information on Security Deposit refunds.