Innago Help Center

Advice and answers from the Innago Team

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
Filter by Categories
01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
04. Adding your Bank Accounts
05. Applications and Screening
06. Uploading / Signing Leases and Documents
07. Viewing and Creating Invoices
08. Tracking Expenses
09. Tenant Communication
10. Managing Maintenance
11. Marketing your Rentals
12. Team Management
13. Viewing Reports
14. Settings
15. Tenant Management
16. Referrals and Integrations
17. Help Articles for Tenants
A. Adding and Deleting Users
A. Adding, Deleting and Archiving Properties
A. Adding, Editing and Deleting Tenants
A. Creating New Invoices
A. Customizing Application Templates
A. Learning the Basics
A. Messaging your Tenants
A. Notifications
A. Setting up a Document Template
B. Adding / Editing Charges and Fees
B. Adding Lease Terms
B. Creating Messaging Templates
B. Editing Property Details
B. General Settings
B. Managing User Roles
B. Online Document Signing
B. Profile
B. Requesting Applications
C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
C. Late Fees
C. Notes
C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
Integrations
Uncategorized

If you would like to create damage reports (also referred to as move-in/move-out checklists), you can easily do so for a new lease term, or an existing lease term by following the instructions below:

Sending Damage Report For A New Lease Term

If you haven’t created the lease term in Innago yet, follow the steps outlined here.

On the last step of the lease term creation process, the Finalize Lease section, be sure to check the box next to Include Damage Report. From here, either select a lease template issue along with the damage report, or select “I don’t need to sign a lease through Innago” to proceed.

Sending Damage Report for Existing Lease Term

1.  From the Innago menu on the left, click “Leases and Files”.

2.  Select the lease term you’d like to initiate a report for by clicking anywhere within the row that includes its details:

3. You’ll be taken to a Lease Detail page. Near the top-right corner of the screen, click the set of vertical dots as shown below to access the action menu. Click Initiate Damage Report”. Click “Yes” on the confirmation window pop-up.

View Status of Damage Report

After you’ve sent out a damage report, you can check on the status by returning to the Lease Detail screen. Click “View Status” on the Damage Report section header.

A new side pane will display where you can see whether or not tenants have viewed or signed the document. You can also send reminders or cancel the report by clicking “Remind All” or “Cancel Report”.

For a preview of how the damage report process will appear on the tenant’s end, click here. 

Review, Approve, or Reject Damage Report

Once one of your tenants has completed and signed the damage report, you’ll be able to review it from your Lease Detail page by clicking “Review Damage Report”.

From here, a side-pane will open where you can review the report. You can cancel the report, reject the report, or approve & sign it by clicking the appropriate buttons.

After you’ve signed the report, you can always view it again later from your Lease Detail page.

Here is an example of a full completed damage report: Damage Report Example.

Leave a Reply

Your email address will not be published. Required fields are marked *