To move an existing tenant to another unit, you will first need to terminate your tenant’s current lease. To terminate their lease:
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From the Innago menu on the left, click ‘Properties.’
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Select the property and unit.
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Make sure the correct lease is selected.
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Below the section that lists the number of days remaining, you'll see a button that says 'Terminate.' Click the 'Terminate' button.
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Here, a calendar will appear. Select the date you'd like the lease to end and click the 'Terminate' button.
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This lease will automatically be terminated on the date you selected.
Once you have set a termination date for the tenant, you can go ahead and add this tenant to a new or existing unit. You can do this by:
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From the dashboard, click ‘Add Tenant’.
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On the left side of the screen, you’ll see a list of properties you’ve already added into Innago. Select the property to which you’d like to add a tenant and click ‘Next’. If the property is not listed, click ‘+ New Property’ to add it.
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After selecting the correct property, make sure you’ve chosen the right unit.
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Select the lease type and begin entering the lease start and end date (if it’s a fixed term lease)
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When entering the rent amount, you will be prompted to select the first date on which you would like a rental invoice to be due in Innago. Innago will only generate invoices that are due after that date.
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Once complete, review the terms of your lease in the summary section and, if everything looks good, click the button that says, ‘Add Tenant’.
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On this page, add tenant(s) by their email address. Since you tenant was previously added, their name and contact number will automatically populate once you’ve entered their email address.
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If you have screening services turned on, you will be prompted to select a screening level for each tenant. Select ‘Not Required’ to proceed (assuming you don’t need to screen tenants that are already renting from you!).
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You can also set rental splits and decide whether or not you’d like to accept partial payments.
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Once all tenant(s) have been added, click ‘Finalize Lease'.
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Here, you can send a digital lease out for signature or select ‘I don’t need to sign a lease through Innago’, which allows you to either upload a copy of a lease that has already been signed or skip this step entirely.
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Make your selection and complete the process. click ‘Complete Lease’.
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(Note – If you click 'Cancel' at any step, all your data will be lost.)
Your tenant will now be moved to your new unit!
(Note: If you click 'Cancel' at any step, all your data will be lost.)
