Once your tenants have submitted a payment in Innago, there’s only a limited window of time where they’ll be able to cancel it afterwards.
Click here for instructions on how to cancel a payment – your tenants can do this in their account on their end!
If they’ve missed the cancellation window, the payment will have to continue to process as normal. Any requests for refunds or reimbursements afterwards will need to be directed towards the landlord/property manager to be completed outside of Innago. Please note, Innago cannot issue refunds, and refunds cannot be initiated through Innago.
The only exception to this is for Security Deposit payments, which landlords or property managers can initiate through Innago. Click here for more information on Security Deposit refunds.