Will I Receive a Late Fee if I Make a Partial Payment?
If you have concerns about receiving a late fee, it’s always best to speak to your landlord or property manager directly, since your rental agreement was created and is managed by them. For more information about when to contact your landlord or property manager instead of Innago, please click here. As far as Innago is […]
How Can I Update My Auto Pay Amount? – Tenants
If your landlord recently updated your rent, you’ll also need to update your scheduled Auto Pay amount. You can easily update this from your Innago profile by following the instructions below: 1. From your Dashboard, click “Settings”, located on the main menu to your left. If you’ve clicked “Settings”, the menu options will expand, and you’ll be […]
How Can I Adjust My Rent Split/Share? – Tenants
When you’re added to Innago, your landlord/property manager will set your initial rental share between you and any other tenants on the lease term. Usually they will use the system default, an even split between however many tenants are entered on the lease. For example, if you’re on a lease with one other tenant, the […]
How Can I Pay in Installments? – Tenants
Livble gives you the option to pay your rent in weekly installments. If you’re eligible (please see important notes below), all you have to do is select installment payments when choosing a payment method. Once you’ve made a selection, a small window will appear where you can finish signing up directly through Livble. After receiving […]
How Do I Use My Unit Detail Page?
If you want to quickly edit or find various information about a particular unit, you can access your Unit Detail. In order to access it, you’ll take the following steps: 1. From the Innago menu on the left, click “Properties”. 2. Select the property/unit you would like to access from your property list by clicking anywhere on […]
How Can I Receive a Refund for My Payment? – Tenants
Once you’ve submitted a payment in Innago, there’s only a limited window of time where you’ll be able to cancel it afterwards. Payments can only be cancelled the same day they were submitted, before the daily cut-off times for both ACH and card payments. Click here for instructions on how to cancel a payment. If […]
Why Aren’t My Tenants Receiving Notifications?
If your tenants aren’t receiving email notifications, it might be due to a couple of scenarios: Non-verified Account If the tenant has not verified their e-mail address by clicking the activation link in their welcome email, no other system generated notifications will be sent to them until they are verified. You can resend an activation […]
How Can I Receive My Security Deposit Refund? – Tenants
Once your landlord has initiated a Security Deposit return online, you’ll be prompted to provide a destination for the funds as soon as you log back into your account. If you choose to receive the deposit electronically, you can choose an existing bank account saved in Innago, or you can add another bank account. Please […]
How Can I Replace My Current Lease Template PDF with a New PDF?
If you have an existing lease template and you want to swap in a new PDF while maintaing all of the electronic fields you’ve set up, you can can easily do that by following the instructions below: 1. From the Innago menu on the left, click “Leases and Files”. 2. Click on the “Templates” tab to […]
Why Do I No Longer See an Older Application on My Applications Page?
If you have an older application that no longer displays when you visit your Applications page, you’ll just need to utilize the search/filter tools at the top of page. Applications will remain on the default display based on the following schedule: For Review – Indefinitely Pending – Indefinitely Approved – 30 Days Decline – 10 Days Lease Created – 3 […]