How Can I Add My Credit/Debit Card?
You can follow the steps below to add a credit/debit card: From your Dashboard screen, click on 'Settings' from the Innago menu on the left.Click on 'Credit/Debit Cards'.Click on 'Add Card'.Enter your card information. Click on 'Next Add Billing Address'.Add your billing details.Click 'Save'. Now you can use this card to make payments via Innago!
How to Sign a Lease or Document Through Innago?
If this is the first time you will be accessing your Innago account, then follow the steps below (A). If you have previously logged into your Innago account and you need to sign a lease or document, follow the second set of steps (B). A) If your landlord has requested you to a sign a […]
Quickbooks Integration Overview
QuickBooks: QuickBooks is an accounting software package developed and marketed by Intuit. It is a full-featured business and financial management suite complete with tools for accounting, inventory, payroll, tax filing, invoicing, bank account tracking and reconciliation, expense management, budgeting, payment processing, accounts receivable and accounts payable management. We sync the following data below to QuickBooks […]
Viewing Your Deposits Held Report
The Deposits Held Report shows a list of all the security deposits collected from tenants that have not yet been returned. From this page you can perform three functions: • View any held security deposit• Return the deposit to the tenant online through Innago, or mark the deposit as returned offline• Apply the security deposit […]
What Does 'Processing' on the Reports Page Mean?
‘Processing’ on the reports page indicates that the funds have been collected from the tenant and are on their way to your bank account. Processing times differ depending on the method of payment: 1. Credit/Debit Card – If the tenant pays by card, we hold the funds for one business day before depositing them into […]
Where Can I View My Rent Roll?
By definition, rent roll is a representation of rental income derived from an income-producing real estate asset. In practice, rent roll provides you a list of the total value of all of your leased units. To view the Innago rent roll: 1. At the bottom of the Innago menu, click ‘Reports’ (the page icon). 2. In […]
Why Do I Have a Negative on My Bank Reports Page?
A negative record on your Bank Reports page indicates that we have debited your account. This can occur due to various reasons, however, the most common is a failed transaction. If a tenant payment fails, but the funds have already been sent into your account (e.g. insufficient funds), we must pull the money back out […]
Does Innago Have a Profit & Loss Report?
A profit and loss report is a financial statement that summarizes the revenues, costs and expenses incurred during a specified period, usually a fiscal quarter or year. It helps to quickly ascertain how much profit or loss was generated by the business. To view your P&L Report in Innago: 1. At the bottom left corner […]
How Do I Return or Apply a Security Deposit?
When a lease has expired, it’s time to either return the Security Deposit to the tenants moving out, or apply the Security Deposit to any outstanding invoices. Returning a Security Deposit Click here to watch a video that walks through the process of returning a security deposit. Security Deposits can be either returned electronically or […]
Can I View My Bank Deposits in Innago?
The Bank Deposit page provides you with an overview of all incoming bank deposits to your bank account(s), to help you track all payments from your tenants. The report includes details about all payments recorded within a specified date range, including the date recorded, payment method used, invoice number, and the name of the tenant […]