How Does My Tenant Login?
As soon as you add your tenant to a lease in Innago, with a valid email address, we send them an email invite to create their own Innago account.We also attach a pdf with instructions to help get them started. With their Innago account, your tenant can make payments, add maintenance tickets and sign leases. […]
How Can My Tenant Receive Their Security Deposit Refund?
You can refund Security Deposits to your tenants directly through Innago, either to a bank account of their choice or through the mail via paper check. For more information on returning a Security Deposit electronically, please click here. Once you've selected to return a Security Deposit online, your tenant will be prompted to provide a […]
How Can Tenants Setup Automatic Withdrawals?
Tenants using Innago can set up automatic withdrawals, or Autopay as we refer to it, by going to their Settings, then to their Auto Pay tab. They'll also see a banner on their Dashboard that will take them to the same screen. From here, they'll use the toggle button to turn on Auto Pay, then […]
How Can I Request Proof of Renter’s Insurance from my Tenants?
By default, the Renter’s Insurance feature will be turned on in your Innago account. The feature gives your tenants the option to purchase renter’s insurance through Innago, or upload proof of an existing renter’s insurance policy. You will be able to request proof of renter’s insurance from your tenants by completing the following steps: When […]
How Can I View and Verify My Tenant’s Renter’s Insurance Policy?
If your tenant has purchased renter’s insurance through Innago or has uploaded a policy document, you can review and verify this documentation with the following steps: From the Innago main menu on the left, select “Tenants”. Select the tenant that you would like to review. Near the top right-hand corner of the screen, you’ll see […]
Grace Period Days
A grace period is an additional amount of time the tenant can pay their rent past it’s due date without penalty. For example, if you set a grace period of 3 days and rent was due on the 1st, that means the tenant can pay on the 2nd, 3rd, and 4th (3 days) without penalty. […]
Understanding Late Fee Settings
Late fees can be added on an account level or a property level. When setting up late fees, there are a number of different options to choose from: • Fee Type - From this dropdown, you can set your late fee to charge a percentage of the total rent due, a percentage of the rent […]
Advanced Tenant Screening Settings
When configuring your tenant screening settings, you will find several additional options under Advanced Settings. Include Medical Collection Records – Selecting this would include records of any unpaid medical bills that your applicant may have forgotten or neglected to pay. Include Foreclosure History – This option would include any foreclosure information where your tenant has […]
How Do I Accept or Deny Partial Payments?
If Partial Payments are turned ‘Off’ for a lease, tenants will be permitted to pay the entire invoice amount only. A grouped invoice that is shared by multiple tenants will only allow a single, full payment. You can decide whether or not you want to accept partial payments. This can be set for all leases by […]
Turning Off Renter’s Insurance
If you do not require renter’s insurance from your tenants, or if you do not wish to collect any proof of insurance through Innago, then you can turn this feature off. To turn off this feature from your Settings: From the Innago menu on the left, click ‘Settings’ (the gear icon) located at the bottom left-hand corner of the screen. […]