Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
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07. Viewing and Creating Invoices
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A. Adding and Deleting Users
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A. Adding, Editing and Deleting Tenants
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A. Learning the Basics
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C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
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C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
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E. HOAs
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E. Special Lease Scenarios / Cases
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How Do I Publish My Listing to Zillow?

If you have less than 25 units, you can publish your listing to Zillow just as you would to any other syndication site. For more information on how to create and publish a listing, please click here. If you have more than 25 listings, you'll first need to integrate Innago with your Zillow Feed Connect […]

What is the Difference Between Active, Inactive and Draft Listings?

When you go to your Listings page, you may see your listings labelled in three separate categories: Active: Active listings are those which are published on any partner listing sites you may have chosen and can also be viewed on Innago via your unique listing URL. Inactive: Inactive Listings are those which were previously Active […]

How to Remove an Active Listing?

If your listing is no longer vacant and you don’t want it to be visible to others, you can either choose to make the listing ‘Inactive’, which will remove your listing from all listing platforms but retain all listing information in your Innago account. You can also choose to permanently delete the listing from all […]

Preview Your Listing

If you wish to see how your Innago listing appears to others, you can do this by previewing your listing. Follow the steps below to do so: From the Innago menu on the left, click ‘Listings’. Click on the listing you would like to preview. In the top right-hand corner of the screen, click ‘Preview.’Here, […]

Converting a Draft Listing to an Active Listing

To convert your draft listing to an active listing: 1. From the Innago menu on the left, click ‘Listings.’2. Select the draft listing that you would like to make active.3. In the top right-hand corner of the screen, click on the three stacked dots. From the dropdown list, click ‘Edit.’4. Here, complete all the sections […]

Which Websites Does Innago Publish My Listings To?

So far, we've partnered with Realtor.com, Zillow, RentalSource, and Zumper networks to publish your listings. You can have your rental in front of thousands of potential renters in just a few clicks! We're always looking to add more networks as well, so please be on the lookout for our update announcement e-mail notifications. Here is […]

Export Your Listings

If you wish to export your listings as a CSV file, follow the steps below: From the Innago menu on the left, click ‘Listings’. Keep in mind, the file will contain whatever data you currently have filtered. You can use the drop-down filter in the upper left side to filter to specific listings. Click ‘Export’ […]

Sharing a Link to Your Innago Listing

If you wish to share a direct link to your Innago listing via email, text message or social media, follow the steps below: From the Innago menu on the left, click ‘Listings’. Click on the active listing you wish to share. In the upper right corner, click the three stacked dots and click ‘Share’. Copy […]

Editing a Listing

If you need to make any changes to your listing, follow the steps below to edit your listing: From the Innago menu on the left, click ‘Listings’. Click on the listing you wish to edit. In the upper right corner, click the three stacked dots and click ‘Edit’. Make your desired changes and click ‘Save’ […]

Using Filters on the Listings Page

To quickly find a listing, you can use the filters on the listings page. The listings filter is located at the top of the listings page directly below the word ‘Listings.’Here, you can filter by property, unit, city, state, zip, and status. The status option allows you to choose from active, draft, and inactive.Active listings […]