Do I Need an Innago Account to Screen Tenants?
Innago partners with Transunion to offer users the ability to screen applicants. Individuals without an Innago account can also request applications and background checks directly from the home page. Applicants will fill in their information and the results will be emailed back to the requestor. In order to access this, you can go to the […]
How Long are Applications/Screening Reports Kept in Innago?
Completed Applications are not deleted from Innago, however Incomplete Screening applications expire after 30 days.
What Does ‘Resident Score’ Mean? How Does This Score Help Me With my Applications?
There are many different types of credit scores that are used throughout different industries. The two most common types of credit scores are FICO and VantageScore. Although these scoring models are very well known they are not built for the rental screening industry. Alternatively, these scoring models focus more on the financial services industry, such […]
How Do I Effectively Read My Screening Reports?
Innago has partnered with TransUnion to provide screening reports to help you understand whether or not your prospective tenant will be a good fit right away. Our full screening service provides you with access to credit, criminal and eviction reports. Interpreting these reports sometimes can be slightly confusing. To help you interpret these reports better, […]
I Cannot View My Applicant’s Background Report, Even Though I Requested a Full Tenant Screening. Why?
Some states have laws and regulations regarding the use of criminal data for tenant screening. If you selected to exclude criminal history from your Application Settings page, then we do not display any background reports to you. If you’ve selected to exclude criminal history by mistake and wish to see your applicant’s background report, you […]
Tenant Screening Settings and Fees
Innago provides several tenant screening options to help you find the right prospective renters. You decide which screening option you’d like completed. Please note that all fees mentioned below are charged to the applicant, not to you. 1. Application Only – Free! This is the most basic application option. You will only receive a rental […]
View All Applications Sent and Completed
You can view all your rental applications from the Applications screen.1. From the Innago menu on the left, click ‘Applications’.2. Here, you’ll see a filterable list of all applications that have been completed.3. At the top of the screen click ‘Requests Sent’ to view all applications that have been sent but not yet completed.
How Do I Request Applications and Screen Tenants?
In order to enable tenant screening, you’ll just go to your Settings by clicking the gear icon located near the bottom left corner of your screen. On the General tab, you’ll toggle on the option for Application and Tenant Screening. You’ll notice that there is now a Screening tab available on your Settings page. As […]
Can I Create Multiple Application Templates for Different Properties?
Some landlords use different applications for different properties. For example, if you own or manage both commercial and residential properties, you may ask for different information on your application depending on the property type. Innago allows landlords to create multiple applications to be used as needed. To enable this feature follow these instructions:1. At the […]
How Do I Turn Off the Property Dropdown List on an Application?
You can easily send out an application without the Property Dropdown menu by turning off this feature in the Application Builder (see screenshot below). You can make this selection for each Application Template that you create within Innago. If you create a "new lease" from the Leases and Files page, then select the option that […]