Understanding Income Verification Documents/Files with Plaid
How Income Verification Document/File Upload Works Innago partners with Plaid to provide Income Verification as part of the tenant screening process. Applicants can verify their income in one of three ways: Linking a bank account Connecting a payroll provider Uploading an income document or file When an applicant uploads a document, Plaid is solely responsible […]
Why Am I Not Getting Innago Emails?
Why Emails Sometimes Bounce If you notice that you’re not receiving Innago emails, the most common cause is an email bounce. This means your email provider rejected the message and sent back a Non Delivery Report. Types of Bounces Hard Bounces (Permanent) Misspelled or inactive email address Invalid domain Recipient server permanently blocked emails These […]
When Will My Processing Payment Be Withdrawn – Tenants
After you submit a payment in Innago, you may notice that your payment can be “Processing” for a few business days. This is completely normal, and is standard for ALL payments in Innago! What Happens After You Submit a Payment • We send the payment request to your bank right away• The funds are withdrawn […]
Understanding Tenant Debit and Credit Card Fees in Innago
We know fees can sometimes be confusing, so we want to clarify how debit and credit card payments work in Innago. Convenience FeesWhen you pay rent using a debit or credit card through Innago, a convenience fee of 2.99% of the transaction is applied. This fee is part of Innago’s terms and conditions, which you […]
Security Deposit Return Limits and How to Increase Those
Landlords using Innago are subject to a weekly limit on the amount that can be returned to tenants through the platform. The standard limit is ten thousand dollars per week. Once this amount has been reached no additional security deposit returns can be processed until the weekly cycle refreshes. If you have reached this threshold […]
What if My Tenant Is Asking for a Refund?
Once your tenants have submitted a payment in Innago, there’s only a limited window of time where they’ll be able to cancel it afterwards. Click here for instructions on how to cancel a payment – your tenants can do this in their account on their end! If they’ve missed the cancellation window, the payment will have to […]
Security Upgrade: Update Your Saved Password
We’ve upgraded our login system to make your Innago account more secure. Because of this change, your saved password in your browser (like Chrome) or password manager (like LastPass or 1Password) will no longer work correctly. Action is required today to ensure you can log in smoothly. Please follow the simple guide below to retrieve […]
Understanding the Profit & Loss Report in Innago
If your Profit & Loss (P&L) report looks off, it’s usually not an error — it’s about how Innago tracks your income and expenses! The P&L report is cash-based, meaning it shows money when it was paid, not when it was due. “Paid On” vs. “Due On” Your Profit & Loss report is designed to […]
Why Did My Late Fee Stop Running?
Understanding how and when late fees are triggered will help ensure your settings continue working exactly as you intend. Late Fees Only Apply to Future Invoices The key thing to remember is this: late fees only apply to invoices that are due after your settings are finalized. Once an invoice’s due date has passed, the […]
When Do Screening Reports Expire?
Screening Reports from the Credit Bureau Experian Expire After 30 Days Why Reports Expire For compliance reasons set by the Credit Bureau Experian, all background screening reports are only valid for 30 days. After this period, they automatically expire and cannot be accessed again. This isn’t something we can override — it’s a legal requirement […]