How Do I Send My Tenant a Damage Report (Move-In/Move-Out Checklist)?
If you would like to create damage reports (also referred to as move-in/move-out checklists), you can easily do so for a new lease term, or an existing lease term by following the instructions below: Sending Damage Report For A New Lease Term If you haven’t created the lease term in Innago yet, follow the steps […]
How Do I Complete a Damage Report? – Tenants
If your landlord has initiated a damage report for your rental, you can easily complete it by following the steps below: 1. Click the “Complete Now” button located near the top of your Dashboard as soon as you login. 2. A new side-pane will open up on the right side of the screen. Feel free to […]
How Do I Manage an Existing Maintenance Request?
If you have an existing maintenance request/ticket, you can take several action to manage it, such as scheduling reminders, forwarding to maintenance personel, adding comments, adding images, adding notes, and marking it as resolved. You can even book a contractor to perform the service through our partnership with Latchel. All you have to do is follow […]
How Do I Get My 1099-K Form Corrected?
As a facilitator of electronic payments, we are required to report income received through Innago under IRS regulations via a 1099-K form. For more information on these requirements and what is reported, please click here. The forms are e-mailed directly from a third-party company named Dwolla. If you’ve received a 1099-K form and feel it […]
How Do I Remove/Update My Bank Account? – Tenants
If you need to remove a previously added bank account, you can do so by going to Settings > Bank Account from your main menu. Once there, just select the account you need to remove, then click “Remove Account”. If you need to replace the removed bank account with a new account, you’ll follow this same […]
Why Do I Have a $1 Charge from Innago?
Whenever you add a new debit card or a credit card to Innago, we process a temporary $1 authorization to ensure that the card is valid. This authorization serves as verification that we can process larger amounts in the future. The $1 hold will typically drop off within 24-48 hours. Please note, if you’re also […]
Why Do I Have a $25 Fee from Innago?
If you see a $25 invoice in your Innago account, that most likely means you’ve recently had a failed e-check payment. Whenever e-check payments are rejected, you’re notified by Innago, and have 24 hours to resubmit a payment before we’ll charge a Failed Transaction Fee. You can verify the fee by looking at the description […]
How Can I Update My Phone Number or Email Address in Innago? – Tenants
If you need to update your contact information in Innago, you can easily do this by clicking Settings from the main menu, then clicking My Profile. From here, you can update your name, email address, or phone number. You can also change your password, or add vehicle information as well. Be sure to click “Save Changes” […]
How Can I Submit a Maintenance Request? – Tenants
Need to submit a maintenance request? No worries! You can easily do this by logging into your Innago account, and visiting your Maintenance page from the main menu. After you’ve reached the Maintenance page, you can start to fill out your request by selecting a category, adding a description, uploading images etc under the Raise A New […]
How Can I Set Up My Innago Account as a Tenant?
In order to access Innago, your landlord or property manager will invite you to Innago using your email address. Once your email address is provided, we’ll automatically send you an email which includes an activation link, and a Tenant Welcome Packet. We’ve attached a copy of this for you, as well as a Tenant Setup […]