Accelerent FAQs
What is Accelerent? Accelerent.io is our newest partner, specializing in rent advance for landlords. What is the cost to use Accelerent? 1% of the total amount you accelerate. What happens if my tenant doesn’t pay? Accelerent is built around your property’s rental income stream — not any individual tenant’s payment. When you enroll, they purchase […]
PlacePay Landlord – Change my email address / Edit User Information
Using PlacePay, to change your email address you would’ve clicked “Edit User Settings” or “Edit Your Info” by clicking a button in an upper corner. In Innago, you’ll similarly click “Profile” located in the top-left corner on web, located at the top of the main menu on the mobile app. Your Company’s contact information (e.g. address, […]
PlacePay – Is This Safe?
Transitioning from PlacePay, you may be wondering, is my data and privacy still safe and secure? Yes! We use similiar fraud protection technologies and practices as major banks, just as PlacePay did. This includes industry standard TLS 1.2 with 2048-bit encryption to transmit information. Payment data is stored on PCI compliant services such as Authorize.net, […]
PlacePay Landlord – Add Offline Payment /Record Payment (Check, Money Order, Cash, Etc.)
If your tenant had made an offline payment (e.g. cash, check, or money order), you would previously navigate to the “Lease Details” by clicking on “All Properties” on the left-hand side of your dashboard, and then click on the tenant’s name. From there, you’d click “EDIT” next to the invoice you wish to apply a […]
PlacePay – How To Reach Support or Request A Phone Call
In the past, for urgent issues or to request a call back, you would fill out a ticket request form and you’d potentially receive a same-day response. In order to reach Innago Support, you’ll just either call 513-964-0172 or email us at support@innago.com. We are available during the week from 9am-5pm EST, with limited support […]
PlacePay Tenant – Change How Much You Pay / Edit Amount Due
Using PlacePay, to edit rent amounts of how much you owe or how much a roommate owes, you would have previously followed the steps below. Desktop View: Click on the ‘pencil icon’ button next to the line item you wish to edit. From here you can edit the dollar amount in the field next to […]
PlacePay Landlord – How do I cover transaction fees for my residents?
If you previously chose to take on transaction fees for your tenants, you’ll also be able to take them on in Innago. Using PlacePay, you would have previously taken the following steps: 1. After logging in to PlacePay, click on “Deposit Settings” 2. Under the section “Payments”, there are options to ‘Cover Bank Payment Fees’ […]
PlacePay Landlord – Add Employee / Team Member User Accounts and Assign Access
As a Property Manager or Operator using PlacePay you could set up your employees/team members with their own PlacePay user accounts. This allowed your team members to receive the same email notifications that you did, and they could also have the ability to research transactions, initiate refunds, etc. You can do the same in Innago. […]
PlacePay Landlord – Export custom reports / statements
As a PlacePay Manager / Operator, you could download a csv spreadsheet from your PlacePay Dashboard by following the instructions below: 1. Open the Reports Window by either clicking “Transactions” and then clicking “Download” (as pictured below) OR by clicking the down arrow icon. 2. Under the Report Window you could select several different […]
PlacePay Landlord – Add / Edit Leases – Setup and Editing
Add a Lease Term In PlacePay, to add a new lease, you would have selected the property from the left-hand side of your dashboard. You’d tap the unit number you wish to add a lease to and select “New Lease” from the drop-down. In Innago, you’ll similarly click an “Add Tenant” or “New Lease” button […]