How Do I Remove/Update My Bank Account? – Tenants
If you need to remove a previously added bank account, you can do so by going to Settings > Bank Account from your main menu. Once there, just select the account you need to remove, then click “Remove Account”. If you need to replace the removed bank account with a new account, you’ll follow this same […]
Why Do I Have a $1 Charge from Innago?
Whenever you add a new debit card or a credit card to Innago, we process a temporary $1 authorization to ensure that the card is valid. This authorization serves as verification that we can process larger amounts in the future. The $1 hold will typically drop off within 24-48 hours. Please note, if you’re also […]
Why Do I Have a $25 Fee from Innago?
If you see a $25 invoice in your Innago account, that most likely means you’ve recently had a failed e-check payment. Whenever e-check payments are rejected, you’re notified by Innago, and have 24 hours to resubmit a payment before we’ll charge a Failed Transaction Fee. You can verify the fee by looking at the description […]
How Can I Update My Phone Number or Email Address in Innago? – Tenants
If you need to update your contact information in Innago, you can easily do this by clicking Settings from the main menu, then clicking My Profile. From here, you can update your name, email address, or phone number. You can also change your password, or add vehicle information as well. Be sure to click “Save Changes” […]
How Can I Submit a Maintenance Request? – Tenants
Need to submit a maintenance request? No worries! You can easily do this by logging into your Innago account, and visiting your Maintenance page from the main menu. After you’ve reached the Maintenance page, you can start to fill out your request by selecting a category, adding a description, uploading images etc under the Raise A New […]
How Can I Set Up My Innago Account as a Tenant?
In order to access Innago, your landlord or property manager will invite you to Innago using your email address. Once your email address is provided, we’ll automatically send you an email which includes an activation link, and a Tenant Welcome Packet. We’ve attached a copy of this for you, as well as a Tenant Setup […]
How Can I Review My Payment History?
As a tenant, you can easily review the history of your payments by clicking Payment History from your main menu. After clicking Payment History, you’ll be shown a full list of all your invoices, starting with the most recent invoices at the top of the page. If you click on any of the invoice records, […]
How Can I Affect My Tenant’s Credit Score as a Landlord?
Innago provides the ability for your tenants to boost their credit score by reporting their rental payments to the three major credit bureaus. For more detailed information on the tenant credit reporting feature and how tenants can sign up, click here. Your tenant is the one who ultimately turns off/on their credit reporting feature, but […]
When Should I Contact My Landlord vs. Innago?
Innago is a software tool that landlords and property managers use to manage their properties, however we are not directly involved with any property management. We can only support tenant users for issues directly related to accessing or using our platform. Any concerns about the following should be addressed directly with owners or property managers: […]
How Do I Change an HOA Property to a non-HOA Property?
If you’ve mistakenly created any HOA properties or HOA terms, you can easily convert them back to standard properties and standard lease terms by following the steps below: Open Properties, then select the specific property you want to convert. Click on the Edit Property button. Change the selection for “Does this property have units managed […]