Why Does the Mobile App Say “Innago wants to use Innago.com to Sign In”?
If you’re logging into the mobile app and you receive a message stating “Innago wants to use Innago.com to sign in. This allows the app and website to share information about you”, this is simply just our mobile app using our website to log you into your account. No need to be concerned! You will […]
Why Does My Payment Still Show It’s “Processing”? – Tenant
When you submit payments in Innago, the time it takes for funds to leave your account may vary based on your payment method. If you pay via a credit or debit card, you’ll see the payment reflected in your account balance immediately. If you submit an echeck (ACH) payment however, it can take anywhere between […]
How Can I See How Many Times a Tenant Has Paid Late?
If you’re curious to see how many times your tenant has made a payment after the due date of an invoice, you can easily see this information by accessing your Tenant Record. In order to access it, you’ll just click on the tenant’s name under the Tenants section of Unit Detail from your Properties page: Please […]
Why Am I Getting an “Overlapping Dates” Error While Creating a Lease Term?
In Innago, you cannot create lease terms that have overlapping start and end dates. If you’re in the process of creating a new lease term, and you receive a message that there’s “already a previous lease term with overlapping dates”, you’ll have a few options to resolve this. The resolution will depend on the scenario. […]
Are There Any Processing Fees for Tenant Payments?
Innago costs nothing for landlords to use. We do, however, charge your tenants for two things: online payments and applications. Here’s the pricing: ACH payments incur a $2 fee. Credit / Debit Card payments incur a 2.99% fee. Both are paid by your tenant by default, but you can choose to take on either. Applicants […]
Why Am I Not Asked for a 2FA/MFA Code When I Sign In (How Can I Enable 2FA/MFA)?
If you’ve been used to entering an MFA code whenever you login, or you’re a new user wondering how to enable MFA, no need to worry. We’ve actually just switched over to Auth0’s Adaptive Multi-Factor Authentication (MFA), a security feature that adds an extra layer of protection to user accounts. Instead of prompting for a […]
How Can I Review a Completed Application?
After you’ve requested an application and it’s been completed, you can easily review it via your Applications page. Just follow the instructions below: 1. Click “Applications” from the main menu on the left. 2. If you’ve received any applications yet, you’ll see a list on the default screen. Click on the application you want to review. […]
How Do I Add a New Unit to an Existing Property?
After creating a property, you can always go back and add additional units to it by following the instructions below: 1. From the Innago menu on the left, click “Properties” 2. Click the set of dots next to the property you would like to edit. Click “Edit” from the action menu. Please note, you can also […]
Why Did I Receive an R04 – Account Number Structure Invalid Rejection?
If you’ve recently received an R04 rejection on one of your deposits, this indicates that the deposit failed because the account number provided did not meet the bank’s formatting requirements. If you’ve been using the same bank account for awhile and you’re just encountering this issue, it is likely that your bank made some changes […]
Why Did I Receive an R04 – Account Number Structure Invalid Rejection? – Tenants
If you’ve recently received an R04 rejection on one of your ACH (e-check) payments, this indicates that the payment failed because the account number provided did not meet the bank’s formatting requirements. If you’ve been using the same bank account for awhile and you’re just encountering this issue, it is likely that your bank made […]