Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
02. Creating and Editing Properties
03. Adding Tenants and Lease Terms
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07. Viewing and Creating Invoices
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A. Adding and Deleting Users
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A. Adding, Editing and Deleting Tenants
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C. Assigning Bank Accounts to Properties
C. Editing Lease Terms
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C. Recording Payments and Managing Invoices
C. Tenant Screening and Reports
C. Uploading and Downloading Documents
D. Applications and Screening FAQs
D. Crediting, Deleting and Exporting Invoices
D. General FAQs
D. Property Settings
D. Renewing and Terminating Leases
D. Renters Insurance
E. HOAs
E. Income FAQs
E. Special Lease Scenarios / Cases
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How Can I View a Transaction Report?

If you need a report that includes all of your tenant’s individual payment records, you can access this via your Transactions Report. You’ll navigate to the report by clicking the paper icon located in the bottom left corner of your screen. This will take you to your Reports page.     From here, you’ll click […]

How Can I Sign Up for the Affiliate Program?

If you’re enjoying using Innago and looking for an additional stream of income, our affiliate referral program is just for you. How Does It Work? We’ll create a unique referral link that you’ll send out to anyone interested in signing up for Innago. Be sure to have them sign up using your link only, otherwise […]

How Do I Receive My Referral Payments?

Once you’ve signed up for our Affiliate Program, you’ll be able to login to your affiliate portal to manage how you’ll receive your referral payments. If you haven’t signed up for an affiliate account yet, please click here for more information. From the affiliate portal home page, you’ll click “My Profile” on the main menu […]

How Do I Make Announcements to My Tenants?

Being able to quickly and effectively communicate with multiple tenants can save you time, and helps all of your tenants feel informed. The Announcements feature empowers you to do just that, in a modern, visually appealing way. Whether you need to announce a community event, give a property-wide maintenance notice, reach out to overdue tenants […]

Tenant Credit Reporting

Tenants interested in building their credit while making rent payments can enroll in our credit reporting service directly from within their account. They’ll get started by simply clicking the “Credit Reporting” tab on their main menu.     Tenants will then click “Get Started” to proceed.     From here, they can either choose the […]