What Does “Authentication” Pending Mean for My Applicant?
If you happen to see a pending application that specifically says “Authentication Pending”, this just means that the applicant needs to access their application and consent to sharing their reports with you. Our screening partners, Experian, require that all applicants review their reports and give formal consent to share them with you. This provides an […]
How Long Does It Take to Process My Payment? – Tenants
When you submit payments in Innago, the time it takes for funds to leave your account may vary based on your payment method. If you pay via a credit or debit card, you’ll see the payment reflected in your account balance immediately. If you submit an echeck (ACH) payment however, it can take anywhere between […]
How Can I Setup Automatic Payments (Auto Pay)? – Tenants
If you prefer to set up automatic payments instead of manually submitting a payment, you can easily set this up from your Innago profile by following the instructions below: 1. From your Dashboard, either click the “Add Auto Pay” on the page header, or “Settings”, located on the main menu to your left. 2. If you’ve clicked […]
How Will I Be Notified of Someone Being Interested in My Listing?
If you haven’t created a listing yet, click here for instructions. If you’ve already created a listing, you may be wondering how potential applicants will get in touch with you. Each site your listing publishes to will look different, but for the most part, they’ll all have a “Request to Apply” button as shown in […]
Understanding Your 1099-K
Your 1099-K is a gross report of all the electronic deposits you’ve received from Innago during a tax year. Since this is a gross report, this means that any refunds, reversals, credits or any other relevant adjustments will not be accounted for on the 1099-K. It will be best for you to consult with an […]
Why Do ACH Transfers Take Days to Process?
ACH transfers are not like same-network transactions such as when funds are sent via Cash App or Venmo etc., and they can take up to one to three business days to complete. Here’s a rundown of the ACH transfer process: Initiation – The originating party initiates a credit or debit transfer. Batching – The originating institution (or […]
Why Do I Need to Authenticate Myself to Request an Application?
We recently transitioned to partnering with Experian to provide tenant screening reports. In order to use all the benefits of this partnership, you’ll need to complete an authentication specificallly for background screening. This authentication process is essential to Experian’s compliant workflow and ensures you receive all the benefits of the product. Without this authentication, Experian […]
How Do I Archive a Lease?
If you want to archive an expired lease term, you’ll just follow the directions below: 1. From the Innago menu on the left, click “Leases and Files”. 2. Select the expired lease term you would like to archive by clicking anywhere within the row that includes its details: 3. Near the top-right corner of […]
Why Did My Payment Reject Due to Insufficient Funds?
Whenever a payment is rejected, it is rejected by your financial institution. Innago requests the funds from the bank, and they will either approve or reject the request. You’ll want to speak with someone in your bank’s ACH Department specifically if you have concerns about these transactions being rejected.
Why Does My Applicant’s Credit Report Show “No Credit Record Found”?
If you receive an application back and there is no credit data available for the applicant, that is a common result. The applicants may truly not have an existing credit record, or they may have a record that exists, but Experian does not have enough trade lines to build a report or score. There are […]