How Do I Edit an Existing Late Fee?
If you’ve previously set up a late and you need to edit it, you can easily do this by navigating back to Settings > Late Fee. Here are more detailed instructions below: 1. From the Innago menu on the left, click ‘Settings’ (the gear icon). 2. From the Settings menu, select ‘Late Fee’. 3. Click the set […]
Why Do I Still Have Overdue Invoices in My Account? – Tenants
If you’ve moved out or you’ve terminated your lease and you’re still receiving notices about overdue invoices, you’ll want to contact your landlord or property manager to remove them. Since we are just a software tool they’re using, we are not able to manage/remove these invoices. You can find contact information for your landlord or […]
Why Does the Mobile App Say “Innago wants to use Innago.com to Sign In”?
If you’re logging into the mobile app and you receive a message stating “Innago wants to use Innago.com to sign in. This allows the app and website to share information about you”, this is simply just our mobile app using our website to log you into your account. No need to be concerned! You will […]
Why Does My Payment Still Show It’s “Processing”? – Tenant
When you submit payments in Innago, the time it takes for funds to leave your account may vary based on your payment method. If you pay via a credit or debit card, you’ll see the payment reflected in your account balance immediately. If you submit an echeck (ACH) payment however, it can take anywhere between […]
How Can I See How Many Times a Tenant Has Paid Late?
If you’re curious to see how many times your tenant has made a payment after the due date of an invoice, you can easily see this information by accessing your Tenant Record. In order to access it, you’ll just click on the tenant’s name under the Tenants section of Unit Detail from your Properties page: Please […]
Why Am I Getting an “Overlapping Dates” Error While Creating a Lease Term?
In Innago, you cannot create lease terms that have overlapping start and end dates. If you’re in the process of creating a new lease term, and you receive a message that there’s “already a previous lease term with overlapping dates”, you’ll have a few options to resolve this. The resolution will depend on the scenario. […]
PlacePay Landlord – Automatic Late Fees Setup
Using PlacePay, you’d need a specific subscription to access an automatic late fee feature. With that specific subscription or feature enabled, you would have followed the steps below to set up the fees: Go to Payment Settings by selecting the icon in the upper left corner of your dashboard or from the mobile drop down. […]
PlacePay Tenant – Change How Much You Pay / Edit Amount Due
Using PlacePay, to edit rent amounts of how much you owe or how much a roommate owes, you would have followed the steps below. Changes were able to be made on each individual line item. Desktop View: Under “Invoices”, click on the ‘pencil icon’ button next to the line item you wish to edit. In […]
Are There Any Processing Fees for Tenant Payments?
Innago costs nothing for landlords to use. We do, however, charge your tenants for two things: online payments and applications. Here’s the pricing: ACH payments incur a $2 fee. Credit / Debit Card payments incur a 2.99% fee. Both are paid by your tenant by default, but you can choose to take on either. Applicants […]
Why Am I Not Asked for a 2FA/MFA Code When I Sign In (How Can I Enable 2FA/MFA)?
If you’ve been used to entering an MFA code whenever you login, or you’re a new user wondering how to enable MFA, no need to worry. We’ve actually just switched over to Auth0’s Adaptive Multi-Factor Authentication (MFA), a security feature that adds an extra layer of protection to user accounts. Instead of prompting for a […]