Is Your Network Secure? Is my Data Safe?
At Innago, we take the security of our users very seriously. We use industry standard TLS 1.2 with 2048-bit encryption to transmit information. The payment data is stored on PCI compliant services such as Authorize.net, one of the largest payment processors in the world. The whole application is in a secure server in a SOC2 […]
What Are Automated Debits?
Once tenants have activated their Innago account, they have the option of setting up automated debits, or Auto Pay as we refer to it. Once your tenant sets up Auto Pay, funds of a specified amount are automatically pulled from their payment method on a specific day of their choice. Please note, Auto Pay can […]
I am Located Outside of The US – Can I Access the Software? Do You Offer Any Other Languages?
Innago can be accessed from anywhere you have internet access; however, Innago is only available for properties based in the United States. (Note: this DOES include any United States territories such as Puerto Rico, U.S. Virgin Islands, etc.) It is not possible to use Innago to manage properties located outside of the US. Innago is […]
If My Tenant Disputes a Payment, How Does Innago Help?
When it comes to disputes, if the tenant is still under lease, we will likely reverse the transaction. If their lease is expired, or if the landlord requests it, we will fight it on the landlord's behalf. We obviously can't guarantee the outcome, but we'll provide info such as login and payment dates and times […]
Does Innago Report Transactions to the IRS?
As a facilitator of electronic payments, we are required to report income received through Innago under IRS regulations. The current threshold as of the 2023 tax year for reporting is $20,000 in payments, from at least 200 deposits. Previously the IRS announced that they would lower this threshold to $600 from any number of deposits, […]
What Is Renters’ Insurance?
What is Renter's Insurance? Renters' insurance, often called tenants' insurance, is an insurance policy that provides some of the benefits of homeowners' insurance, but does not include coverage for the dwelling, or structure, with the exception of small alterations that a tenant makes to the structure. It provides liability insurance and the tenant's personal property […]
How Many Units Do I Need in Order to Use Innago?
We have landlords who have just one unit, all the way up to a few thousand units! Whether you want to grow your rental business, or just want to manage a couple units, we’re here to help with easy-to-use software that can meet you where you’re at.
Can I Use My Own Lease in Innago?
Yes, Innago allows you to upload your own lease agreement to create lease templates. A lease template is a reusable document that enables you to sign leases quickly and easily online. Lease templates let you take a blank version of your lease and populate it with fields that will be filled out right before signing […]
Is There a Storage Limit in Innago?
For landlords under 30 units the storage limit is 5GB. If you are over 30 units, please reach out to our tech support team for further information on our data bandwidth.
Can I Download Innago, or is it a Cloud-Based Software?
Innago is a cloud-based software, which means that you can access your Innago account anytime, anywhere via the internet. We do not offer a downloadable version of the software.