How Can I See a Demo of Innago?
For a demo of Innago, we have an on-demand webinar that is a demo of how to navigate and use our software, going step by step through each of the functionalities. If you have any further questions on how to navigate through Innago, or would like some more in-depth answers on anything in particular, feel […]
How Much Does Innago Cost? How Do You Make Money if Innago is Free?
Pricing of Innago is quite simple – it’s free! We don’t charge a monthly fee, yearly fee, or setup fee. Innago costs nothing for landlords to use. We do, however, charge your tenants for two things: online payments and applications. Here’s the pricing: ACH payments incur a $2 fee. Credit / Debit Card payments incur […]
Editing & Deleting Notes
Notes are accessible across all property, tenant, invoice, and maintenance records. You can edit and delete any saved notes right from these records. To edit a note:1. Click on the Notes button in the upper-right hand corner of the associated record. 2. Select the note you wish to edit and click on the ‘edit icon’ […]
Adding a Note
On property, tenant, invoice, and maintenance records you are able to save notes. If you can save or view notes on a record, a notes icon will appear in the upper right-hand corner. Click the icon to bring up the notes section. Notes are accessible across related records. For example, if you add a note […]
Why am I Unable to Verify My Innago Account Using My Phone Number?
If you’re having difficulty verifying your Innago account using your phone number, or you’re seeing an error message when your phone number is added, please double check the number you’ve entered. If you’re still facing issues, it is most likely that you’re trying to sign up for the software with an international phone number. Currently, […]
Verifying My Identity
The safety and privacy of our users is a top priority at Innago. In order to transact funds through Innago and access many other features, federal regulations require that we identify you as the owner of the account. In order to verify your identity, you'll go to your Settings by clicking the gear icon in […]
Changing Your Innago Password
It's a good practice to regularly update your password for security purposes. To do so in Innago: 1. From the Innago menu on the left, click ‘Profile’ on the top- left corner. 2. Under Account Contact Info, select ‘Change Password’. 3. Enter your current password, as well as a new password. 4. Click ‘Save’ when satisfied. […]
How Do I Upload My Profile Picture?
You can upload a profile picture or company logo to your Innago account. This image will be visible to tenants on their dashboard and will be included on all invoices. It's a great way to build familiarity with your tenants and your brand as a whole! 1. In the top-left of the menu, click 'Profile'. 2. On […]
Identity Verification Failure – Manual Review
To verify your identity, we send the information you enter out to the three major credit bureaus and relevant utility companies. They give us a thumbs up or thumbs down on the data match. When we do this, they're looking for personal info, not business info. If your verification attempt has failed: 1. Double check […]
How Do I Edit My Profile?
Company’s contact information (e.g. address, company name, company email, etc.) is displayed to tenants. Account contact information (e.g. your name, phone, email, etc.) is private and for Innago purposes only. Both can be edited from your profile. 1. In the top-left of the menu, click ‘Profile’. 2. You can edit your information here, as well as […]