How Do I Assign a Bank Account to a Property?
You can add multiple bank accounts to Innago. Once added, bank accounts can be assigned to properties and units, allowing you to route funds to the right place. To assign a bank account to a property or unit: 1. From the Innago menu on the left, click ‘Properties’. 2. Then select the property. 3. In […]
How Can I Update The ‘Unit’ Name for a Property?
To update the 'unit' name for a property: 1. From the Innago menu on the left, select 'Properties'. 2. Select the property. 3. From the top right-hand corner of the screen, click 'Edit Property'.4. Here, you can change the 'unit' name of any unit. 5. From the bottom right-hand corner of the screen, click 'Save' […]
Editing Property Details
On every property, you can edit fields like property address, property name, and unit details. 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property you’d like to edit. 3. In the top right corner, click ‘Edit Property’. 4. Here you can edit several property details. You can also set a property image. 5. After […]
Viewing Future Leases
By default, Innago always displays current data. That goes for leases as well. If you can’t find a future lease, use the following steps: 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property, then select the unit of the lease you’d like to view. 3. By default, you will be able to […]
How Do I Delete or Archive a Property?
In some cases, you'll be able to delete properties outright. In other cases, you'll simply archive the property and all it's related data. Delete – The delete option appears when you have created a property without adding any leases to it. This property will be completely deleted from Innago and will not be accessible in […]
What Unit Types Should I Select?
When adding a new property to your Innago account, you must select a Property Type. The Property Type drop-down contains the following options: Apartment, House, Duplex, Mixed-use, Commercial or Other. Depending on the property type you select, your tenant details will change. For example, if you select ‘Apartment’, then you will be prompted to type […]
How Do I Add a New Property?
Before you can get started using many of the features in Innago, you’ll need to add properties. 1. From the Innago menu on the left, click ‘Properties’. 2. In the top right corner, click ‘New Property’. 3. Here you can add property details, such as the Address and Property Name. 4. Select the Property Type […]
Is Your Network Secure? Is My Data Safe?
At Innago, we take the security of our users very seriously. We use industry standard TLS 1.2 with 2048-bit encryption to transmit information. The payment data is stored on PCI compliant services such as Authorize.net, one of the largest payment processors in the world. The whole application is in a secure server in a SOC2 […]
What Are Automated Debits?
Once tenants have activated their Innago account, they have the option of setting up automated debits, or Auto Pay as we refer to it. Once your tenant sets up Auto Pay, funds of a specified amount are automatically pulled from their payment method on a specific day of their choice. Please note, Auto Pay can […]
I am Located Outside of The US – Can I Access the Software? Do You Offer Any Other Languages?
Innago can be accessed from anywhere you have internet access; however, Innago is only available for properties based in the United States. (Note: this DOES include any United States territories such as Puerto Rico, U.S. Virgin Islands, etc.) It is not possible to use Innago to manage properties located outside of the US. Innago is […]