Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
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How to Sign a Lease or Document Sent Through Innago

Once a digital lease or document has been created and sent via Innago, you and your tenants will have an opportunity to sign it and fill in any other required fields. To sign your lease/document: From the Innago menu on the left, click ‘Leases & Files.’On the Leases & Files page, you'll see a list […]

Online Lease Signing

Online leases allow you and your tenants to quickly and easily sign documents from any computer or mobile device.  Electronically signed documents provide convenience and security that pen-and-paper leases cannot match. As soon as you generate and send a digital lease agreement through Innago, your tenants will all receive an email requesting that they sign […]

How Can I Upload a New Lease Document For My Existing Template?

If you mistakenly uploaded an incorrect lease document to create your lease template, instead of cancelling your progress and starting over, we have a feature where you can simply switch it out for a new lease document. This is also great if you make a change to the underlying document but don’t want to lose […]

What is the Difference Between a Lease Template and Lease Draft?

Innago makes it easy to quickly send a lease to be signed digitally by using lease templates. Lease templates allow you to take a blank version of your lease and populate it with fields that will be filled out right before signing and during the signing process. In this way, a lease template can be […]

How Do I Format My PDF for Innago?

When uploading PDFs for Lease Templates, it's possible to run into error messages regarding the format of the PDF: We only support documents that are Letter (8.5×11) or Legal (8.5×14), so you'll need to be sure to format your PDF's accordingly before uploading. You can do this in a few different PDF related programs, or […]

How Can I See All the Fields That My Tenant Needs to Fill Out?

You can look at your lease template from both the landlord and tenant perspectives using the ‘Preview As’ feature. This feature is located at the top right side of your screen when editing a lease template in both the lease template editor and in the draft stage before sending a document to a tenant for […]

How to Use Custom Fields to Build your Lease Template

Before adding a lease template, make sure you leave any fields blank that will change from lease to lease. For example, the lease dates, signatures, tenant names, etc. Make sure there’s enough room to drop in fillable text boxes. If the document looks a little tight, you may want to edit it to increase line […]

Creating a Lease Template

A lease template is a reusable document that allows you to sign leases quickly and easily online. Leasing in Innago can be explained in two stages: the Template stage, where you upload and add fields to your lease, and the Draft stage, where certain fields — like the rent amount, lease dates, property address, and […]

Editing a Tenant's Contact Information

To edit a tenant’s contact information: 1.  From the Innago menu on the left, click ‘Tenants’. 2.  Use the tenant filters to find the tenant you’d like to edit. 3.  Select the tenant and, in the upper right-hand corner click the three stacked dots, click ‘Edit Tenant’. 4.  Here, you can edit the tenant’s name, email […]