Innago Help Center

Advice and answers from the Innago Team

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Can I Create Multiple Application Templates for Different Properties?

Some landlords use different applications for different properties. For example, if you own or manage both commercial and residential properties, you may ask for different information on your application depending on the property type. Innago allows landlords to create multiple applications to be used as needed. To enable this feature follow these instructions:1. At the […]

How Do I Turn Off the Property Dropdown List on an Application?

You can easily send out an application without the Property Dropdown menu by turning off this feature in the Application Builder (see screenshot below). You can make this selection for each Application Template that you create within Innago. If you create a "new lease" from the Leases and Files page, then select the option that […]

How Do I Customize My Application?

Our Application Builder gives you a number of customization options to personalize your application. In this article, we'll review the three different tabs and the components that comprise the Application Builder. If you'd like to see a video version of this article first, please click here. First, you'll want to access the Application Builder by […]

Enabling Rental Applications

Rental applications help you obtain important background information on your potential tenants, allowing you to make the best decision for your rentals. By default, applications are turned off in Innago. To turn the application feature On: 1. At the bottom of the Innago menu, click ‘Settings’ (the gear icon). 2. From the General Settings menu, […]

Adding Parent Guarantors

Parent Guarantor’s are an important part of the leasing process for many landlords, most commonly those in student housing. Innago does not have a parent guarantor user type. Instead, we recommend that you add the parent as a tenant onto the lease/unit. Make sure the invoice is set to Grouped and set their rental share […]

How Can I Add Section 8 Tenants to a Lease?

We have many landlords that currently use Innago to manage Section 8 rentals. We suggest adding an additional 'tenant' on Section 8 leases. You can assign the portion of the rent to that 'tenant' and record payments against invoices accordingly. This also makes it easy to generate reports and view how much has been paid […]

How Do I Set up Rent Increases/Escalations?

You can set up rent increases/escalations with a lease term you’ve already added to Innago, or while setting up a brand-new lease. ​ To set them up with a lease you’ve already added to Innago start with the following steps: From the Innago menu on the left, click ‘Properties’. Select your property and unit. Next, […]

How to Move an Existing Tenant to a New/Existing Unit?

To move an existing tenant to another unit, you will first need to terminate your tenant’s current lease. To terminate their lease: From the Innago menu on the left, click ‘Properties.’ Select the property and unit. Make sure the correct lease is selected. Below the section that lists the number of days remaining, you'll see a […]

Terminating a Lease / Move Out a Tenant

Terminating a lease is the same as setting an end date, whether that's today, in the future, or in the past! You can use the terminate feature to change a month-to-month lease to a fixed term lease, or to change the end date of a fixed term lease: 1.  From the Innago menu on the left, click ‘Properties’. […]

Ending a Month-to-Month Lease

If a lease in Innago is set to Month-to-Month, it will continue generating rental invoices until a lease end date is set. To set a lease end date: 1.  From the Innago menu on the left, click ‘Properties’. 2.  Select the property, then select the unit of the lease you'd like to change. 3.  Make sure […]