Rent/Deposit Sharing and Responsibility
You can control each tenant’s share of the rent: 1. From the Innago menu on the left, click ‘Properties’. 2. Select the property from which you’d like to remove a tenant. 3. Then, select the unit. 4. Make sure the correct lease is up (you can view past, current, and future leases). 5. Click the ‘Edit Tenants’ button (you […]
How to Change the Rent Amount for a Lease?
The rent amount in Innago can be changed even after you have already added your lease to the system. You can choose to edit the rent amount from a single invoice or change the rent amount for the entire lease term. To edit the rent amount on an invoice: 1. From the Innago menu on […]
Editing Lease Terms
If you need to edit any terms with an existing lease, such as the monthly rent amount, payment frequency, due dates etc., you can easily take care of this by following the instructions below:
How Do I Choose the Payment Frequency?
Do you need to set-up rentals outside of a typical monthly cycle? Configuring the Payment Frequency within Innago is your solution! 1. Create your New Property/Unit by navigating to the "Properties" page, listed on the left-side menu. You'll see "New Property" near the top-right corner. 2. Go through the "Property Settings" setup then move on […]
Understanding Lease Term Types
Choose between our two lease term options. In Innago, there are two lease frequency options: • Fixed Term – A fixed term lease is a lease that has a fixed end date. • Month-to-Month – A month to month lease is a lease that is renewed on a monthly basis. If your lease is set […]
When Creating a New Lease, How Do I Add the Tenant Section?
The Tenant Information page is where you'll add your tenants and their contact info to Innago. You can add any number of tenants to a single lease. If you do not have an email address for the tenant, enter their first name, last name, and simply leave the email address field blank. If application and […]
Adding Lease Terms
The Rental Terms page of the Add Tenants process offers many ways to customize your rental terms. Here are some of the settings: 1. Lease Type – You can select from the following two options: • Fixed Term Lease – These have a specific start date and end date. In Innago, you can click on […]
Removing a Tenant from an Existing Group Lease
If you need to remove a tenant from a lease term that will remain active (for example, one tenant moves out, and another tenant moves in etc.), you’ll follow the instructions below: 1. From the Innago menu on the left, click “Leases and Files”. 2. Select the lease term where you would like to remove […]
How Do I Add a Tenant When the System Says, “Email Already Exists” ?
If you are seeing the ‘email already exists’ error message when trying to add your tenant to a lease in Innago, it’s most likely that the tenant mistakenly signed up for a landlord Innago account with that email address. In Innago, an email address can only be associated with a single account type (i.e., Landlord […]
Verified and Unverified Tenants
When a tenant is added to Innago we send them an email with a verification link. If the tenant has followed that link, they will be listed in Innago as Verified. If they have not yet followed that link, they will be listed as Unverified. Unverified tenants do not receive system emails (e.g. automated invoice […]