Innago Help Center

Advice and answers from the Innago Team

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01. Getting Started with Innago / Dashboard
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Renewing a Lease

Renewing a lease in Innago makes it fast and easy to replicate current lease data, including lease terms and tenant details. In order to renew a lease, you’ll follow these steps: Visit your Leases and Files page from the main menu located on the left side of your screen. From here, you’ll select the term […]

Editing or Deleting Recurring Invoices

If you ever need to edit or delete a recurring invoice, you can do so from the Edit Terms page of a Property / Unit / Lease. 1.  From the Innago menu on the left, click ‘Properties’. 2.  Select the property, then select the unit whose recurring invoice you’d like to edit. 3.  Near the center […]

Rent/Deposit Sharing and Responsibility

You can control each tenant’s share of the rent:  1. From the Innago menu on the left, click ‘Properties’. 2. Select the property from which you’d like to remove a tenant. 3. Then, select the unit. 4. Make sure the correct lease is up (you can view past, current, and future leases). 5. Click the ‘Edit Tenants’ button (you […]

How to Change the Rent Amount for a Lease?

The rent amount in Innago can be changed even after you have already added your lease to the system. You can choose to edit the rent amount from a single invoice or change the rent amount for the entire lease term. To edit the rent amount on an invoice: 1. From the Innago menu on […]

Editing Lease Terms

To edit the terms of a lease: 1.  From the Innago menu on the left, click ‘Properties’. 2.  Select the property, then select the unit of the lease you’d like to edit. 3.  Near the center of the page, click ‘Edit Terms’. 4.  Here, you can edit fields like lease start and end date, rental […]

How Do I Choose the Payment Frequency?

Do you need to set-up rentals outside of a typical monthly cycle? Configuring the Payment Frequency within Innago is your solution! 1. Create your New Property/Unit by navigating to the "Properties" page, listed on the left-side menu. You'll see "New Property" near the top-right corner. 2. Go through the "Property Settings" setup then move on […]

Understanding Lease Term Types

Choose between our two lease term options. In Innago, there are two lease frequency options: •    Fixed Term – A fixed term lease is a lease that has a fixed end date. •    Month-to-Month – A month to month lease is a lease that is renewed on a monthly basis. If your lease is set […]

When Creating a New Lease, How Do I Add the Tenant Section?

The Tenant Information page is where you'll add your tenants and their contact info to Innago. You can add any number of tenants to a single lease.  If you do not have an email address for the tenant, enter their first name, last name, and simply leave the email address field blank. If application and […]

Adding Lease Terms

The Rental Terms page of the Add Tenants process offers many ways to customize your rental terms. Here are some of the settings: 1.  Lease Type – You can select from the following two options: •    Fixed Term Lease – These have a specific start date and end date. In Innago, you can click on […]

How Do I Remove a Tenant from a Lease?

To remove a tenant from a lease:1. From the Innago menu on the left, click ‘Properties’.2. Select the property from which you’d like to remove a tenant.3. Then, select the unit.4. Make sure you select the correct lease term (you can view past, current, and future leases if there are any).5. Click the ‘Edit Tenants’ […]